Georgiana Raia
London
Summary
Experienced hospitality professional with a background in housekeeping management and daily operations. Strong communication and team coordination skills, with a focus on efficiency and service quality.
Overview
6
6
years of professional experience
Work history
Supervisor/Deputy Housekeeper
Hotel Care
London
03.2025 - Current
- Oversaw inventory management to avoid any shortage or excess stock issues
- Managed daily operations to increase productivity.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Supervised activities of workers and enforced safety regulations.
Assistant housekeeping manager
Residence Inn by Marriott Kensington
London
02.2023 - 10.2024
- Proficient in guiding and supervising housekeeping staff to ensure efficient operations and high standards of cleanliness.
- Skilled in coordinating housekeeping schedules, inventory management, and maintaining cleanliness in all areas.
- Meticulous in inspecting rooms and facilities to ensure they meet cleanliness standards and guest satisfaction.
- Capable of resolving guest complaints, addressing maintenance issues, and adapting to changing priorities in a fast-paced environment.
- Ensured compliance with health and safety regulations, creating a safe work environment.
Housekeeping supervisor
Marriott Canary Wharf
London
08.2022 - 02.2023
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Maintained faultless cleanliness standards to exceed guest expectations and encourage repeat visits.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
Housekeeping supervisor
Dorsett Shepherds Bush
London
12.2021 - 08.2022
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Responded proactively to changing housekeeping requirements.
- Delivered professional, friendly service across customer-facing tasks.
- Inspected rooms to confirm quality and attention to detail met brand standards.
Housekeeping supervisor
Lancaster Gate Hotel
London
06.2021 - 12.2021
- Streamlined communication between front office and housekeeping department leading to improved operational efficiency.
- Conducted regular inspections of rooms and public areas with keen attention to detail.
- Trained staff, improving service quality and consistency.
Barista assistant
Colicci
London
02.2021 - 07.2021
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Created speciality drinks according to exact customer requests and preferences.
- Built and maintained displays of spirits, enticing guests to make purchases.
- Handled difficult customers professionally, resolving issues amicably.
- Managed inventory of supplies reducing wastage costs.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
Housekeeping
Central Park
London
10.2019 - 09.2020
- Coordinated with housekeeping staff for optimal guest comfort.
- Liaised with housekeeping staff to maintain impeccable room conditions.
- Ensured cleanliness of residences by performing routine housekeeping duties.
Education
Master of Science - International Management
University of Bolton
London, United Kingdom 01/2025 -
Bachelor of Science - Business and Management
The University of Bolton
London, United KingdomA-Levels - Social Sciences
Colegiul Pedagogic “Ştefan Odobleja”
Drobeta Turnu-Severin, RomaniaSkills
- Delegating effectively
- Communication proficiency
- Health and Safety regulations
- Problem-solving
- First Aid certification
- Proactive attitude
- Control of Substances Hazardous to Health (COSHH) regulations compliance
Personal Information
- Nationality: Romanian
- Date of birth: 26/12/2000
Languages
English
Romanian
Custom
Georgiana , Raia , 07843982569, georgiana.raia@yahoo.com, Yes , Romanian , 26/12/2000, High Road Leyton, London , E10 6RF, Georgiana-Valentina Raia
Timeline
Supervisor/Deputy Housekeeper
Hotel Care
03.2025 - Current
Assistant housekeeping manager
Residence Inn by Marriott Kensington
02.2023 - 10.2024
Housekeeping supervisor
Marriott Canary Wharf
08.2022 - 02.2023
Housekeeping supervisor
Dorsett Shepherds Bush
12.2021 - 08.2022
Housekeeping supervisor
Lancaster Gate Hotel
06.2021 - 12.2021
Barista assistant
Colicci
02.2021 - 07.2021
Housekeeping
Central Park
10.2019 - 09.2020
Master of Science - International Management
University of Bolton
01/2025 -
Bachelor of Science - Business and Management
The University of Bolton
A-Levels - Social Sciences
Colegiul Pedagogic “Ştefan Odobleja”
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