Georgiana Cusna
Sutton
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
AHP Cost of Living Officer
The Royal Marsden NHS Foundation Trust
08.2023 - 12.2023
- Responsible for the production of written and verbal update reports as required, along with assisting in the production of presentations as required.
- Maintaining the central tracking system to enable the Project Manager to report progress to the Accountable Executive and/or Operational Lead on a regular basis.
Assisting with developing and updating the project plan on a regular basis. - Checking that all project documentation is completed to required standards and in a timely manner.
Responsible for the co-ordination and preparation of meetings, as required. - Responsible for taking and transcribing formal minutes of the project and work streams meetings including responsibility for maintaining action logs as appropriate.
- Supporting the Project Manager in all the necessary meetings and focus groups to discuss the progress, issues and risks.
- Responsible for gathering data, information from co-production meetings, analysing and summarising main findings for project manager.
- Engaging and maintaining links with all clinical and non-clinical stakeholders and the wider stakeholders within the project group.
Manager
Primark
01.2017 - 10.2022
- Delivered high-quality training to develop a talent pool and ensured adequate resource planning was in place for both direct and indirect colleagues to best meet the needs of the store.
- Assisted with recruitment and on-boarding to create a high performing and engaged team that consistently delivers against standards and policies.
- Supported with Employee Relations queries with a view to resolving issues at the lowest possible level.
- Conducted performance management activities with the team, including absence management, investigations, grievances, and disciplinary cases.
- Managed customer complaints and queries in line with the company’s policies Reported and analysed data to share with team and organisation.
- Oversaw day-to-day operations.
Supervisor
Primark
05.2014 - 12.2016
- Enhancing and providing exceptional customer service.
- Motivating the team to consistently provide an amazing shopping experience.
- Leading and maintaining standards for the stunning presentation within the store.
- Supervising tills, fitting rooms and creating the daily plan for breaks and coverage.
Administrative Assistant
Intenso Desafio
06.2010 - 12.2013
- Managed incoming phone calls and emails, responding to inquiries and routing messages to the appropriate personnel.
- Scheduled meetings, coordinated appointments, and arranged travel accommodations for staff members.
- Assisted visitors, including coordinating access and providing guidance on office policies and procedures.
- Performed a range of administrative duties such as filing, typing, copying, binding, and scanning.
- Created and maintained trackers for documents and resources, ensuring easy access and timely updates.
- Monitored office supplies and inventory, restocking as necessary to ensure smooth office operations.
- Maintained confidentiality and discretion in handling sensitive information and communications.
Customer Services Representative
Orange Romania
05.2008 - 01.2010
- Deliver accurate and complete information to customers regarding the company's products and services, ensuring their needs are fully met.
- Provide assistance and counseling to clients, ensuring they are able to fully utilize and benefit from the services provided.
- Record and document customer complaints using specific means, ensuring all complaints are addressed and resolved effectively.
- Liaise with internal teams, including sales, marketing, and product development, to ensure that customer needs are being met effectively.
- Ensure compliance with company policies and procedures in all customer interactions, maintaining confidentiality and upholding professional standards.
- Continuously develop and update knowledge of company products and services to effectively address customer inquiries and needs.
- Proactively identify and suggest improvements to customer service processes and procedures, working with team members to implement changes.
- Provide exceptional service to customers, exceeding their expectations and promoting positive customer experiences
Education
Bachelor of Science - Public & Business Administration
University of Bucharest
BucharestAssociate Diploma in People Management - Human Resources
Chartered Institute of Personnel And Development 2
London2022
Skills
- People management
- People development
- Employee relations
- Recruitment
- Onboarding
- Analytical skills
- Communication skills
- Planning & Organization skills
- Problem Solving
- Attention to detail
- Customer service
- IT Literate
Timeline
AHP Cost of Living Officer
The Royal Marsden NHS Foundation Trust
08.2023 - 12.2023
Manager
Primark
01.2017 - 10.2022
Supervisor
Primark
05.2014 - 12.2016
Administrative Assistant
Intenso Desafio
06.2010 - 12.2013
Customer Services Representative
Orange Romania
05.2008 - 01.2010
Bachelor of Science - Public & Business Administration
University of Bucharest
Associate Diploma in People Management - Human Resources
Chartered Institute of Personnel And Development 2
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