Georgiana Caras
Royal Wootton Bassett,Wiltshire
Summary
Proactive professional with a unique hybrid skillset that touches customer service, analytical thinking, communication, time management, sales and continuous learning. Offering significant experience applying exceptional planning and problem-solving abilities toward improving business operations and overall performance. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
10
10
years of professional experience
Work history
Operation Manager
The Great Shefford
Hungerford
05.2019 - 10.2023
- Oversaw daily operations to ensure efficiency and productivity
- Implemented strategic plans to enhance business performance
- Managed a team, including hiring, training, and performance evaluation
- Developed and maintained relationships with key clients and suppliers
- Analyzed financial reports to optimize operational costs
- Led initiatives to improve customer satisfaction and service delivery.
- Delegated tasks effectively to ensure timely completion of projects.
- Conducted performance evaluations to motivate staff improvement.
- Worked flexible hours including evenings, holidays, and weekends to support business needs.
- Displayed excellent stamina for standing long hours, maintaining productivity throughout shifts,.
Pub/Restaurant Manager
Broad Face, Abingdon & The Plough
11.2015 - 04.2019
- Maintained inventory levels and optimized supply ordering processes, resulting in timely and cost-effective procurement of necessary supplies
- Created and implemented innovative menu items, specials, and promotions that significantly increased sales revenue and attracted new customers
- Ensured compliance with food safety and hygiene standards by implementing rigorous monitoring processes and conducting regular staff training sessions
- Demonstrated strong customer service skills by effectively resolving customer complaints and conflicts in a professional and efficient manner, resulting in high levels of customer satisfaction and repeat business.
- Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
- Coordinated events and parties to increase restaurant revenue.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Supervisor/Cellar Manager
King Charles Tavern
Newbury
10.2014 - 11.2015
- Managed daily operations of cellar and equipment, overseeing cleaning, sanitizing, and maintenance activities to ensure optimal functionality of equipment
- Replenished stock and processed deliveries to maximise product availability.
- Working close with the manager ensuring smooth operation of the establishment
- Responsible for opening and closing procedures
- Managing cellar and getting the pub in good beer guide and achieving camera pub of the year award
- Providing excellent customer service
- Recommended best practices for storing and serving different types of beers, ensuring optimal taste and presentation.
- Implemented staff training sessions on different beers, improving their knowledge and confidence in selling products.
Caregiver, Au Pair
07.2013 - 09.2014
- Prepared nutritious meals and snacks for children, ensuring that they received a well-balanced diet and catering to any specific dietary needs or restrictions
- Assisted children with daily tasks, including getting dressed and maintaining personal hygiene, promoting their independence and self-care skills
- Created and facilitated engaging activities for children, including arts and crafts, outdoor games, and storytelling, promoting their cognitive, social, and emotional development
- Assisted with homework and educational activities, providing guidance and support, helping children to develop their academic and learning skills.
Education
Marketing Through Social Media - undefined
01.2015 - 12/2015
Marketing Through Social Media -
Greene King
01.2015 - 12/2015
Retail Excellence - undefined
01.2015 - 12/2015
Go For Growth: Planning For Success - undefined
01.2015 - 12/2015
Cellar Management Course - undefined
01.2015 - 12/2015
Level 2 Award For Personal Licence Holder - undefined
01.2014 - 12/2014
Level 3 management & Supervision NVQ -
Babcock
05/2015 - 06/2017
High school - Chemistry- Biology
Liceul Teoretic Ion Neculce
Targu Frumos 09/2009 - 06/2013
Skills
- Customer Service
- Teamwork
- Excellent Communication
- Attention to detail
- Time management
- Multitasking
- Flexibility
- Creativity
- Sales skills
- Knowledge of products/services
- Customer retention
- Critical Thinking
- Goal-oriented
- Proficient in Microsoft Office
- Conflict management & resolution
- Willingness to learn
- Motivation
- Organization
- Perseverance
- Planning
- Punctuality
- Reliability
- Results-oriented
- Health and Safety
Accomplishments
Camera Pub of the Year Award
AA Guide 3 Rosettes
Languages
English
Fluent
Romanian
Native
Affiliations
- Reading
- Cooking
- Fashion
Timeline
Operation Manager
The Great Shefford
05.2019 - 10.2023
Pub/Restaurant Manager
Broad Face, Abingdon & The Plough
11.2015 - 04.2019
Marketing Through Social Media - undefined
01.2015 - 12/2015
Marketing Through Social Media -
Greene King
01.2015 - 12/2015
Retail Excellence - undefined
01.2015 - 12/2015
Go For Growth: Planning For Success - undefined
01.2015 - 12/2015
Cellar Management Course - undefined
01.2015 - 12/2015
Supervisor/Cellar Manager
King Charles Tavern
10.2014 - 11.2015
Level 2 Award For Personal Licence Holder - undefined
01.2014 - 12/2014
Caregiver, Au Pair
07.2013 - 09.2014
Level 3 management & Supervision NVQ -
Babcock
05/2015 - 06/2017
High school - Chemistry- Biology
Liceul Teoretic Ion Neculce
09/2009 - 06/2013
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