Summary
Overview
Work history
Education
Skills
Timeline
BusinessAnalyst

Georgiagray

Newport,Gwent

Summary

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. I feel I lead by example to ensure a productive, flexible and resilient workplace by ensuring staff are recognised for a job well done, provide support and encourage health and wellbeing benefits to staff.

I have a successful background working in the NHS, providing care to complex patients with different care needs.

I thrive under pressure and adapt to all challenges. I am an energetic person with strong communication and organisational skills, I have a reputation for hard work and punctuality.

Overview

14
14
years of professional experience

Work history

Assistant manager

Newport city council
Newport, Gwent
04.2022 - Current
  • To maintain smooth running of the Home
  • updating risk assessments and care plans
  • One to one supervisions with staff
  • Meeting with Drs, nurses, social workers and families regarding patients care.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Assist in menu design to reflect personal choice and special requirements.
  • Ensure the Deputy Manager is fully informed of all matters affecting the wellbeing of tenants and staff members.
  • Assist with staff rotas; ensuring that the schemes are adequately and appropriately staffed at all times.
  • Ensure that the personal standards and dress code of staff provide a good role model for tenants
  • Arrange regular staff team meetings.
  • To promote professionalism and ensure that the standards set for the team are met
  • To ensure that the day-to-day management of staff is in line with Newport City Council and Supported Living’s policies and procedures.
  • To assist in the effective management of the agencies’ resources, keeping within the devolved budgetary constraints.
  • Ensure that the administration of services is carried out within the Departments agreed procedures and financial regulations.
  • To ensure that all monies kept in the schemes are secured in accordance with the Agency financial guidelines
  • Observe confidentiality at all times in relation to the Department’s Policy.


Health care assistant

NHS
Newport, Gwent
05.2013 - 04.2022
  • Assembled and dismantled equipment required by healthcare professionals.
  • Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
  • Maximised patient comfort by accurately assessing pain levels and administering pain-relieving medication.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Observed patient condition and behaviour closely, reporting changes or concerns promptly.
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Administered blood tests and blood pressure checks.
  • Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
  • Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
  • Completed care documentation and monitored patient progress to achieve up-to-date records.
  • Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Supported clinical staff to complete health assessments.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Safely escorted patients during medical appointments and hospital visits.
  • Monitored client health conditions and reported immediate issues to manager.
  • Worked closely with nurses to maintain high levels of communication.
  • Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
  • Provided attentive first-hand care, comfort and safety to patients.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Provided high-quality person-centred support and received consistently positive patient feedback.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Oversaw daily operations to achieve high productivity levels.
  • Assisted with infection control through social distancing and PPE wearing.
  • Kept appropriate stock levels to match expected demand.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.

Care assistant

Caerleon house nursing home
Newport, Gwent
05.2010 - 05.2013
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Assembled and dismantled equipment required by healthcare professionals.
  • Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Provided high-quality person-centred support and received consistently positive patient feedback.
  • Adapted to service users' needs and requests to maintain personalised care.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Assisted with infection control through social distancing and PPE wearing.
  • Kept appropriate stock levels to match expected demand.
  • Received and processed stock using inventory management system.

Education

GCSEs - English

Hartridge High School
05.2008 -

NVQ Level 2 - HEALTH AND SOCIAL CARE

EDEXCEL
Newport
06.2009 -

NVQ Level 3 - HEALTH AND SOCIAL CARE

CITY AND GUILDS
NEWPORT
08.2019 -

Certificate of Higher Education - POVA

NEWPORT CITY COUNCIL
Newport
04.2014 -

Certificate of Higher Education - HEALTH RECORDS MANAGEMENT

ANEURIN BEVAN HEALTH BOARD
Newport
08.2018 -

Certificate of Higher Education - INFORMATION GOVERNANCE

ANEURIN BEVAN HEALTH BOARD
Newport
08.2018 -

GCSEs - Maths C

Hartridge High School
Newport
05.2008

Skills


  • Good time management
  • Knowledge of Outlook, excel, power point and word
  • Excellent Communication skills
  • Excellent at Problem-solving
  • Great at Team building
  • Leadership
  • willing to learn

Timeline

Assistant manager

Newport city council
04.2022 - Current

NVQ Level 3 - HEALTH AND SOCIAL CARE

CITY AND GUILDS
08.2019 -

Certificate of Higher Education - HEALTH RECORDS MANAGEMENT

ANEURIN BEVAN HEALTH BOARD
08.2018 -

Certificate of Higher Education - INFORMATION GOVERNANCE

ANEURIN BEVAN HEALTH BOARD
08.2018 -

Certificate of Higher Education - POVA

NEWPORT CITY COUNCIL
04.2014 -

Health care assistant

NHS
05.2013 - 04.2022

Care assistant

Caerleon house nursing home
05.2010 - 05.2013

NVQ Level 2 - HEALTH AND SOCIAL CARE

EDEXCEL
06.2009 -

GCSEs - English

Hartridge High School
05.2008 -

GCSEs - Maths C

Hartridge High School

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