Georgia Whitehouse
Kidderminster,United Kingdom
Overview
10
10
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
E-Commerce Executive
T.H.Baker
Kidderminster, Worcestershire
06.2024 - Current
- Enhanced product descriptions for online catalogues through editing, optimisation, and research.
- Successfully set up, tested, and executed online promotions.
- Collaborated with the e-commerce team on content development and upcoming promotions.
- Improved the online customer experience through visual enhancements.
- Maintained strong communication with brand representatives for updates on promotions, banners, product releases, and general enquiries.
- Created and updated product categories to ensure accurate product display before marketing launches or new product releases.
- Trained, supported, and managed new starters, enabling their success in the role.
- Exported data from databases and compared information to resolve issues and gain insights.
- Proficient in using Adobe Photoshop for image editing and banner creation.
- Skilled in using Microsoft Office applications for various tasks.
- Highly organised and able to prioritise and manage multiple tasks effectively.
- Possess strong analytical and problem-solving skills.
- Collaborated effectively with various departments for product launches, promotions, and sales.
- Able to adapt to a changing environment and stay calm under pressure.
- Self-motivated and driven to succeed, working effectively with team members to achieve goals.
Product Uploader & Data Entry Assistant
T.H.Baker
Kidderminster, Worcestershire
10.2021 - 06.2024
- Uploaded new products across four T.H.Baker websites, specialising in designer jewellery, watches, and second-hand items.
- Sourced product information from brand websites or provided materials, ensuring accuracy and completeness.
- Crafted engaging and accurate product descriptions to enhance the customer experience.
- Edited product images using Photoshop and Photoshop Elements, curated additional images and videos from brand websites and YouTube, and conducted bulk price changes and photo updates.
- Regularly reviewed website content to ensure accuracy, professionalism, and compliance with Google requirements.
- Trained, supported, and managed new product uploaders, enabling their success in the role.
- Exported data from databases and compared information to resolve issues and gain insights.
- Proficient in using Magento 2 for website management.
- Collaborated with various departments (marketing, paid advertising, invoicing, customer service) for product launches, promotions, and sales.
- Maintained communication with brand representatives for updated product information, releases, and imagery.
- Analysed and resolved issues with product listings rejected by Google.
- Assisted other departments during busy periods, including order packing, return processing, and customer service enquiries.
Customer Engagement Executive
Vax Ltd
Droitwich, Worcestershire
10.2020 - 10.2021
- Provided comprehensive customer support, including troubleshooting, repairs, and refunds.
- Effectively communicated with customers via phone, email, and live chat.
- Resolved customer issues efficiently, including organising collections and repairs.
- Ensured a smooth and efficient customer experience by coordinating with multiple parties.
- Proficiency with Salesforce and its processes for managing customer interactions and data.
Barista
Starbucks
Hartlebury, Worcestershire
02.2020 - 09.2020
- Skilled in crafting a variety of coffee drinks tailored to customer preferences.
- Provided excellent customer service, ensuring a positive and enjoyable experience.
- Qualified barista with certification obtained in June 2020.
- Regularly rotated stock and efficiently put away deliveries.
- Maintained high standards of cleanliness and hygiene in the cafe.
- Awarded Employee of the Month for July, demonstrating exceptional performance and dedication.
Guest Services Assistant
SnowDome Ltd.
Tamworth, Staffordshire
09.2019 - 10.2019
- Provided excellent customer service through phone calls, emails, and social media.
- Resolved customer questions and queries efficiently.
- Effectively communicated with customers in a professional and friendly manner.
- Managed front desk responsibilities, including booking in customers.
- Efficiently managed incoming enquiries and prioritised tasks.
- Accurately recorded customer information and followed up on requests.
- Effectively managed multiple tasks and handled customer enquiries in a timely manner.
- Successfully adapted to changing priorities and work demands.
- Collaborated with colleagues to provide excellent customer service and support.
Customer Service Assistant
Tesco
Cookley, Worcestershire
01.2019 - 09.2019
- Regularly rotating stock and replenishing inventory as needed.
- Proficiently operated automated tills and national lottery machines.
- Maintained a high standard of cleanliness and organisation.
- Provided friendly and efficient customer service, including problem-solving.
- Effectively managed multiple tasks and handled customer traffic during peak times.
- Ensured accurate stock levels and maintained a clean and organised store.
Customer Service Assistant
Sainsbury's
Kidderminster, Worcestershire
11.2015 - 09.2017
- Provided exceptional customer service, including accurate cash handling and efficient problem solving.
- Effectively managed multiple tasks and handled customer traffic during peak times.
- Collaborated with colleagues to achieve team goals and maintain a positive work environment.
- Successfully adapted to changing priorities and work demands within the retail environment.
- Ensured accurate and efficient checkout processes.
- Consistently delivered high-quality work and maintained a positive attitude.
Retail Assistant
Hodgehill Limited
Kidderminster, Worcestershire
10.2014 - 11.2015
- Provided daily assistance to customers, addressing queries and resolving issues efficiently.
- Accurately processed cash transactions on computer tills.
- Stock and maintain shelves with various products, including fruit, vegetables, and alcohol.
- Ensured product availability and freshness through stock rotation and organisation.
- Maintained a clean and organised work environment.
- Effectively managed tasks and deadlines within a fast-paced retail setting.
- Accurately handled cash transactions and maintained product quality.
- Collaborated with colleagues to achieve daily goals and provide excellent customer service.
Education
Certificate of Higher Education - Direct Entry Midwifery
Birmingham City University
Birmingham 09.2017 - 01.2020
Level 3 Extended Diploma - Health and Social Care
Heart of Worcestershire College
Worcester, Worcestershire 09.2015 - 05.2017
GCSE's -
King Charles 1 School
Kidderminster, Worcestershire 09.2011 - 06.2015
Skills
- Skilled Multi-tasker
- Administration
- Confidentiality
- Campaign launching
- E-Commerce platform proficiency
- Data interpretation
- Product merchandising
- SEO knowledge
- Brand management
- Employee training
- Product marketing and advertising
- Product knowledge
Certification
TQUK Level 2 Certificate in Digital Marketing
References
References available upon request.
Timeline
E-Commerce Executive
T.H.Baker
06.2024 - Current
Product Uploader & Data Entry Assistant
T.H.Baker
10.2021 - 06.2024
Customer Engagement Executive
Vax Ltd
10.2020 - 10.2021
Barista
Starbucks
02.2020 - 09.2020
Guest Services Assistant
SnowDome Ltd.
09.2019 - 10.2019
Customer Service Assistant
Tesco
01.2019 - 09.2019
Certificate of Higher Education - Direct Entry Midwifery
Birmingham City University
09.2017 - 01.2020
Customer Service Assistant
Sainsbury's
11.2015 - 09.2017
Level 3 Extended Diploma - Health and Social Care
Heart of Worcestershire College
09.2015 - 05.2017
Retail Assistant
Hodgehill Limited
10.2014 - 11.2015
GCSE's -
King Charles 1 School
09.2011 - 06.2015
TQUK Level 2 Certificate in Digital Marketing
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