Georgia Stevenson

• Provided customers with outstanding service, extending relationships for future business opportunities.
• Consistently achieved and excelled in performance and service level requirements
• Worked closely with management and quality officers to deliver exceptional service
• Remained knowledgeable in current products and services to provide accurate customer advice.
• Stayed calm under pressure to deliver professional customer care in difficult situations.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
• Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
• Encouraged feedback from restaurant customers, using insights to implement positive process changes.
• Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
• Analysed sales and data trends to anticipate customer needs.
• Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.

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• Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service
• Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
• Ensured exceptional health and safety standards by closely monitoring restaurant operations.
• Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
• Protected brand image with exceptional restaurant presentation and maintenance.
• Ensured efficient stock control management for the restaurant on a daily basis and assisted in developing the corrective action plan and facilitating actions necessary to improve internal and external audit results
• Delivered in-depth training to customer-facing staff, promoting strong service performance.
• Acted as first point of contact for customer issues and queries.

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• Displayed and restocked merchandise by following brand guidelines.
• Delivered outstanding customer care with proactive sales and listening skills.
• Mentored new team members on customer service
• Greeted and escorted guests to tables.
• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
• Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
• Provided menu and offered recommendations to complement dining experience.
• Encouraged customers to join in-store reward programs, promoting loyalty and increasing sales possibilities.
• Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
• Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.

• Maintained detailed administration and office procedures to improve accuracy and efficiency.
• Entered data quickly and accurately, continually exceeding productivity targets.
• Examined data to detect errors and discrepancies.