Georgia Smithurst
Newton Aycliffe,County Durham
Summary
I am an empathetic professional with a strong passion for community service and volunteer work at a local respite centre. I believe you can be a professional, without sacrificing that friendly and approachable manner people look for in communities. I understand that people may come into the vets vulnerable and looking for a helpful hand. With animals of my own, I know all too well how that feels. Having someone on the front desk to be that person represents the rest of their time at Sore Paws.
Overview
5
5
years of professional experience
Work History
Recruitment Team Lead
CER Education
Darlington
08.2024 - Current
- Manage payroll for a staff of 40 each week
- Managed staffing schedules and addressed issues through effective communication
- Collaborated with senior leaders in academies to ensure alignment on educational goals
- Supported multi-academy trust in meeting recruitment and supply needs
- Conduct interviews with candidates, assessing professional fit for specific roles
- Engage with customers to better understand needs and deliver excellent service.
Account Manager
Baltic Apprenticeships
Darlington
09.2022 - 08.2024
- Liaised with Managing Directors of small companies to provide better opportunities for young people to get into the tech field
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Communicated with customers to immediately determine and resolve problems, avoiding escalation.
- Tracked financial transactions for accounts, ensuring accurate billing and timely payment.
- Managed portfolio of key accounts, fostering long-term relationships through regular, strategic communication.
Receptionist
Hewitts Solicitors
Darlington
02.2022 - 08.2024
- Welcomed guests and clients in friendly, positive manner.
- Delivered exceptional customer service, addressing queries and concerns with empathy.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Handled confidential information with discretion and integrity, upholding the firm's reputation and client trust.
- Assisted in the preparation of legal agreements, contracts, and other binding documents, paying close attention to detail.
- Photocopied all correspondence, documents and other printed materials.
Education
Business Administration Level 3
ITEC
Newton Aycliffe01-2023
Hurworth School
Skills
- Talent acquisition
- Recruitment processes
- Payroll administration
- Staff scheduling
- Customer relationship management
- Client relationship management
- Problem solving
- Time management
- Attention to detail
- Microsoft Office
- Team building
- Multitasking ability
- Telephone etiquette
- Call handling
- Professional attitude
- Trustworthy
- Greeting customers
- Flexible
- Active listener
Hobbies and interests
- Volunteering at local respite centre
- My dog and cat
- Tea, coffee, anything in between
- Camping (sometimes!)
Timeline
Recruitment Team Lead
CER Education
08.2024 - Current
Account Manager
Baltic Apprenticeships
09.2022 - 08.2024
Receptionist
Hewitts Solicitors
02.2022 - 08.2024
Business Administration Level 3
ITEC
Hurworth School