Georgia Ryan
Tiverton,Devon
Summary
Talented manager successfully improves team effectiveness, grows revenue and increases customer satisfaction in challenging markets. Detail-oriented and forward-thinking with strong communication, decision-making and problem solving abilities. Demonstrated skills motivating teams using transformational leadership.
Overview
8
8
years of professional experience
Work History
Assistant Branch Manager
Halfords Autocentre
Tiverton, Devon
02.2023 - Current
- Maintained detailed records of branch office activities.
- Evaluated staff and customer feedback to improve branch operations.
- Made strategic resource recommendations to improve business profit potential.
- Motivated sales teams to deliver faultless service, uplifting account activity.
- Resolved customer complaints quickly and professionally to maintain satisfaction.
- Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.
- Prepared client quotes and invoicing to create stable cash flow.
- Built and nurtured customer relationships to retain business and loyalty.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
Placements and Development Administrator
Phoenix Learning and Care LTD
03.2022 - 01.2023
- My position within Phoenix was to review all referrals of children throughout the UK who required residential care as they were unsuitable for foster placements/ It required me having a great knowledge of each residential home, its location, current children that may be in situ, and staff available, to ensure that a matching process could take place
- Each home would have a different requirement for their home and the sort of child they could take into their care
- Daily, weekly and monthly reporting was always required, as well as daily meetings to ensure the smooth running of the operational team, whilst assisting and supporting the director
- Great communicational skills, confidentiality and being proactive are essential to this role.
Training Officer
2sisters food group
01.2022 - 03.2022
- Working alongside the training supervisor, it is my duty to assist with inductions for new starters, which can entail communicating with up to 15 different nationalities
- I train the new starters on company policy and procedure, health and safety level 1 and food hygiene level 2
- It’s a very interactive role which require a high level of communication, patients, empathy and understanding
- I also assist with all administrative duties, which include responding to emails and queries
- Ensuring that our training matrix is updated promptly, and that all data is stored on the company systems within GDPR regulations
- We are always working within in strict government guidelines and to a time sensitive work pattern.
Assistant Branch Manager
National Tyres
02.2021 - 08.2021
- I was offered the role as an assistant manager for National Tyres in Tiverton to assist them with their failing systems and administrative duties
- My roles included serving customers, completing invoices/GRNs, ordering, stock control, banking/handling large amounts of cash, management of our team and resolving complaints
- I then took on a more hands-on role within the work shop due to staff shortages and would happily change tyres, put stock away in the warehouse and assist with car maintenance jobs
- The job can entail up to 70 hour working weeks, so dedication to the job is paramount.
Action for Children- Business Support Officer
Action for Children
02.2019 - 02.2021
- I supported a team of ten child practitioners who cared for families in the community alongside social services and health visitors
- My role included maintaining finances, completing invoices/GRN’s
- All social media, such as our Facebook page, which became invaluable during the pandemic
- I was tasked with maintaining the health and safety of two children's Centre's, ensuring that all lone working policies for staff in the community were adhered to, and general administrative duties
- Monthly reporting was required to ensure that we were meeting the expectations of our stakeholders and Devon County Council.
Marie Curie- Regional Office Administrator
Marie Curie
11.2015 - 02.2019
- Administrative support to the regional office, and the clinical staff of approximately 300 nurses
- Logging and supporting clinical nurse managers with complaints, incidents and compliments
- Alongside running weekly, monthly and annual reports for both the NHS and CCGs
- Assisting with the recruitment process, processing invoices, using all Microsoft packages and in-house systems
- Ensuring all policy and procedures are followed and that we are following the guideline set by CQC.
Education
Diploma of Higher Education - Business and Administration
Lifetime Training
BTEC Level 3 in Childcare and Early Years Level 3 - undefined
Petroc, Mid Devon Campus, Tiverton
10 GCSE’s including Math’s, English, Science, French, IT and Art - undefined
South Molton Community College
Skills
- 70 wpm touch typist
- Leadership Skills
- Excellent time management skills
- Customer service awareness
- Goal-oriented
- Customer relations
- Engaging leadership style
- Proficient in MS Office
- People-oriented
- Reporting and documentation
- Complex problem solving
- Business administration
- Approachable
- Customer service
References
- Rowan Frost, National Tyres- Centre manager, 07854429794, Ha194@halfordsautocentres.co.uk
- Philippa Nightingale, Support worker- Action for children, 07850419557, Philippa.Nightingale@actionforchildren.org.uk
Timeline
Assistant Branch Manager
Halfords Autocentre
02.2023 - Current
Placements and Development Administrator
Phoenix Learning and Care LTD
03.2022 - 01.2023
Training Officer
2sisters food group
01.2022 - 03.2022
Assistant Branch Manager
National Tyres
02.2021 - 08.2021
Action for Children- Business Support Officer
Action for Children
02.2019 - 02.2021
Marie Curie- Regional Office Administrator
Marie Curie
11.2015 - 02.2019
Diploma of Higher Education - Business and Administration
Lifetime Training
BTEC Level 3 in Childcare and Early Years Level 3 - undefined
Petroc, Mid Devon Campus, Tiverton
10 GCSE’s including Math’s, English, Science, French, IT and Art - undefined
South Molton Community College
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