Georgia Parry

• Gained experience in handling various aspects of business operations including financials, sales strategies, marketing campaigns and staff leadership
• Ensured superior customer service quality through close cooperation with other local enterprises
• Handled claims processing and inquiries
• Managed effective data tracking for up-to-the-hour information
• Engaged with customers to gather feedback, using insights to enhance products and services

Achievements

• Achieved success in both in-store and country-wide competitions through effective upselling.
• Gaining 'Gold service' status for constant exceptional service
• Put forward to participate in Gants Management fast track scheme

Responsibilities

• Consistently meeting sales targets and developing new revenue building opportunities
• Building personal connections with customers to gain a better understanding of their purchase needs, matching their requirements and upselling where possible
• Supporting management through training and assisting new staff members development to ensure the team can continue to deliver outstanding service
• Handle sensitive information such as banking logs, stock files, deliveries and successfully navigate and solve customer complaints and issues
• Managed store operations, including opening/closing procedures and cash handling.
• Screened resumes to select suitable job applicants.
• Oversaw extensive deliveries, optimizing stock arrangement.
• Assisted in visual merchandising, ensuring displays were attractive and compliant with brand standards
• Analysed sales data to identify trends and opportunities for revenue growth
• Gained experience in handling various aspects of business operations including financials, sales strategies, marketing campaigns and staff leadership
• Ensured superior customer service quality through close cooperation with other local enterprises
• Handled claims processing and inquiries
• Managed effective data tracking for up-to-the-hour information
• Engaged with customers to gather feedback, using insights to enhance products and services

Achievements

• Promoted from a glass collector to supervising shifts and other staff members

Responsibilities

• Delivered friendly and fast service to process high-volume food and drink orders at peak times
• Enquired about guest satisfaction, anticipated additional needs and happily fulfilled extra requests
• Built meaningful relationships with regular visitors which lead to many being regular customers
• Dealt with bookings, including logistics involving large parties, successfully handled complaints and ensured deliveries were accurately processed and accepted