Georgia Maggs
Whiteley
Summary
Customer-focused individual with retail and hospitality experience, including roles at Starbucks and Boots. Confident in communicating with customers and working as part of a team, with a strong focus on providing a positive experience. Reliable, friendly, and eager to develop new skills in a professional environment.
Overview
2
2
years of professional experience
Work history
Barista
Starbucks Coffee
Whiteley, Hampshire
02.2025 - Current
- Collaborated with team members during busy periods improving workflow efficiency.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Promoted seasonal beverages effectively increasing their uptake.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
Customer assistant (Christmas temp)
Boots
Whiteley, Hampshire
10.2024 - 12.2024
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Maintained a clean, organised workspace for efficient operation of checkout area.
- Operated till systems smoothly, streamlining check-out process for customers.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Provided excellent customer service to ensure repeat business.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Assisted customers with product selection to ensure satisfaction.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Collaborated efficiently with team members to maintain smooth store operations.
Education
UAL level 3 extended diploma - Fashion design and clothing construction
HSDC college
Havant, Hampshire 09/2022 - 06/2024
Level 3 certificate - Animal management
Sparsholt college
Winchester, Hampshire 09/2021 - 08/2022
Level 3 certificate - Performing arts
Fareham college
Fareham, Hampshire 09/2020 - 06/2021
GCSEs - Maths, English Language, English Literature, Combined Science, Media Studies, Art, Drama
The Gregg school
Southampton 05/2018 - 03/2020
Skills
- High level customer service
- Fast paced environment adaptability
- Enthusiastic and dedicated
- Opening and closing procedures
- Product knowledge
- Exemplary communication skills
- Adaptive team player
- Self-Motivation for independent tasks
- Ability to use initiative
References
References available upon request.
Timeline
Barista
Starbucks Coffee
02.2025 - Current
Customer assistant (Christmas temp)
Boots
10.2024 - 12.2024
UAL level 3 extended diploma - Fashion design and clothing construction
HSDC college
09/2022 - 06/2024
Level 3 certificate - Animal management
Sparsholt college
09/2021 - 08/2022
Level 3 certificate - Performing arts
Fareham college
09/2020 - 06/2021
GCSEs - Maths, English Language, English Literature, Combined Science, Media Studies, Art, Drama
The Gregg school
05/2018 - 03/2020