Georgia-Mae Wilkins
Summary
Motivated and customer-focused retail professional with experience acting as person in charge in a fast paced store environment. Skilled in team leadership, customer service, sales support and daily store operations. Confident managing responsibilities independently, resolving customer concerns, and motivating teams to achieve performance targets while maintaining high brand standards.
Overview
3
3
years of professional experience
Work History
Person in Charge
Victoria Secret
04.2026 - Current
- Managed customer service operations, resolving issues to sustain high satisfaction levels.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints calmly and effectively, providing timely solutions.
- Collaborated with managers to plan and direct organisational tasks, enhancing operational efficiency.
- Organised staff rosters, ensuring adequate coverage during peak times without overstaffing.
- Welcomed and assisted customers in a busy retail environment.
Sales Associate
Victoria Secret
10.2023 - 03.2026
- Communicating with customers in person and over the phone
- Served customers and resolved issues to enhance overall shopping experience.
- Collaborated with team and worked independently to achieve daily sales targets.
- Coordinated with staff to maintain efficient operations on shop floor and in stockroom.
- Support a positive shopping experience by keeping the fitting rooms sanitary and tidy for each customer
- Processing stockroom deliveries, including unpacking, organising, and accurately processing all stock
- Till Lifting, Counting money, Banking, Transferring Data to the computer
Education
NCFE Level 2 Diploma - skills for Business
North Kent College
NKC Level 2 Certificate - Technical Skills
North Kent College
NKC Level 2 Certificate - Proofreading
North Kent College
Skills
- Operational oversight
- Staff management
- Staff scheduling
- Customer engagement
- Product knowledge
- Problem solving
- Team collaboration
- Leadership skills
- Time management
- Effective communication
- Communication skills
- Outstanding customer service
Timeline
Person in Charge
Victoria Secret
04.2026 - Current
Sales Associate
Victoria Secret
10.2023 - 03.2026
NCFE Level 2 Diploma - skills for Business
North Kent College
NKC Level 2 Certificate - Technical Skills
North Kent College
NKC Level 2 Certificate - Proofreading
North Kent College