Georgia Lunness

Appointed to bring HR in house, a fast paced construction environment.

• Leading recruitment activities, successfully hiring across office and site staff on a permanent and temporary basis.
• Met with directors to understand recruitment needs within their departments.
• Negotiated salary packages for candidates to ensure competitive offers.
• Liaised with agency for approval of timesheets.
• reviewed current HR processes, such as offers and contracts, induction and onboarding. Successfully streamlined these processes to improve employee experience.
• Identified and established a structured recordkeeping system to enhance HR processes.
• Handled confidential information and conversations with care.
• Provided weekly HR data to directors.
• Gained insight on the workforce and guided managers in people decision making.
• Worked with Finance director to implement new HRIS system.

• Currently working towards CIPD L3
• Assisted in day to day queries from managers and employees, providing HR advice and guidance within company policy and regulation.
• Leading last-minute recruitment needs as directed by senior management
• Collating CVs and talent pools for hiring managers.
• Oversight of internal and external recruitment within the organisation.
• Drafting job descriptions and posting engaging job adverts.
• Using initiative to headhunt for candidates.
• Planning and running of Cabin Crew Assessment Days
• Conducting and leading interviews.
• Streamlined recruitment process by implementing innovative HR strategies.
• Implemented new HR software systems for streamlined operations.
• Implementation and set-up of ATS
• Developed HR reports and dashboards for management.
• Managed recruitment processes for hiring top talent.
• Working with the wider HR Team to track sickness and absences.
• Providing sickness and absence reports for payroll purposes.
• Conducting Investigations and well-being calls
• Supporting with ER Cases, such as low-level disciplinary hearings, SARs, PIPs and sickness.
• Facilitated recruitment campaigns, resulting in quality hires.
• Built and followed the onboarding process of all employees, including induction, referencing, vetting and background checks in line with CAA Regulation.
• Enrolled employees onto required training.
• Built strong and trusting relationships with managers.
• Fostered a positive working culture
• A Start-up ACMI Provider based in the UK. Founded in July of 2023.

Successfully reopened a cold vector within the business, introducing new clients and candidates.

• Developed and maintained strong relationships with clients, understanding their unique requirements and providing tailored recruitment solutions.
• Handled sensitive information with discretion, building trust with clients and candidates alike.
• Registering new candidates developing a pool of talent to search within.
• Facilitated negotiation processes between clients and candidates, achieving agreeable terms for both parties.
• Candidate interview preparation and CV development.
• Conducted in-depth interviews with candidates, assessing competencies and cultural fit for specific roles and organisations.

• Professionally handled and processed customer complaints, via telephone and email in line with the company's procedures.
• Received positive feedback from customers on our reviews page, resulting in returned custom.
• Made outbound calls to customers to clearly explain order situations, next steps and potential outcomes.
• Managed customer accounts, updating details and processing requests efficiently.
• Handles confidential information in line with GDPR.
• Tracked orders and stock levels.
• processing refunds and replacements.
• Trained new staff members, on basic processes and CRM systems.