Summary
Overview
Work history
Skills
Timeline
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georgia lee

Lancashire,Lancashire

Summary

Customer-focused professional with track record of success in responding to customers' needs in accordance with procedures. I'm a highly motivated, organised individual with a huge passion for helping people. I am an asset to any team as I'm hardworking and always wants to achieve the best possible outcome in everything I do. I enjoy listening to health podcasts and going on long walks with my partner and dog. I am a friendly, polite individual who wants to succeed and continue making positive outcomes for people. I also love to learn new skills and continue to grow.


Overview

8
8
years of professional experience

Work history

Customer care agent

Parcel2go
01.2019 - Current
  • Dealing with Customers Queries via chat
  • Responding to large quantity of customer e-mails
  • Providing first-time resolution for customers
  • Investigating customer claims and finding an outcome for their situation
  • Dealing with Complex queries
  • Always Providing first class customer service
  • Deal with any inbound calls and provide customers with updates in regards to their ongoing claim
  • Stay current on internal work processes, policies, and procedures
  • Responding to customer communications / Cases promptly.
  • Consistently maximised department efficiencies, maintaining up to date customer information on CRM to facilitate smooth processes.
  • Delivering a high level of customer service to customers daily through various contact points, including email, chat and phone.

Customer Service Advisor

Tesco mobile/capita
01.2017 - 12.2017
  • Deal with queries efficiently and effectively
  • Handling customer complaints
  • Meeting KPIS
  • Providing excellent customer service at all times
  • Telephone trained
  • First point of call for customers
  • Taking information from customers and passing them to the relevant department when needed
  • Adhered strictly to policies and procedures for continued company compliance.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

Receptionist

The Sheridan Spa, Bury
06.2015 - 06.2017
  • At Capita, I returned to the Sheridan Spa full time
  • Ensuring the shop is clean and tidy
  • Stocking the shelves
  • Preparing treatment rooms for clients
  • Reception duties
  • Taking booking
  • Greeting and checking in clients
  • Handling cash/payments, General duties include ensuring the shop is clean and tidy and shelves are fully stocked; preparing treatment rooms for clients, reception duties including taking bookings; greeting and checking in clients and handling cash/payments
  • Delivered front of house duties with warm and professional manner.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Answered and helped resolve enquiries from clients, vendors and general public.

Skills

  • Training programmes
  • Customer care
  • Payment processing
  • LiveAgent
  • Microsoft Office Suite
  • CRM implementation
  • Customer experience
  • Data confidentiality
  • Instant messaging
  • Customer service-oriented
  • Deadline-driven
  • Self-motivated nature
  • Interpersonal skills
  • Forward-thinking

Timeline

Customer care agent

Parcel2go
01.2019 - Current

Customer Service Advisor

Tesco mobile/capita
01.2017 - 12.2017

Receptionist

The Sheridan Spa, Bury
06.2015 - 06.2017

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georgia lee