Georgia Kiernan
Worcester Park
Summary
Organized and dedicated professional with strong communication and leadership skills. Proven ability to work effectively in team environments while supporting colleagues with concerns and queries. Demonstrates patience and logical thinking, essential for understanding workplace dynamics. Committed to continuous learning and adapting to new roles and environments. I have the ability to collaborate across departments, building trust and fostering productive relationships.
Overview
9
9
years of professional experience
4032
4032
years of post-secondary education
Work history
Customer service representative
The Family Building Society
Epsom, Surrey
02.2024 - Current
- Acquired comprehensive understanding of key workflows to optimise contribution efficiency.
- Cultivated interdepartmental collaboration to establish trust and foster productive relationships.
- Adapted swiftly to evolving circumstances and complex tasks.
- Provided accurate information to customers regarding financial services and mortgage products.
- Assisted customers through email, post, and phone with savings and mortgage enquiries.
- Analysed daily task data to generate precise reports for account performance tracking.
- Processed applications for savings and mortgage products, ensuring compliance with financial regulations.
- Reviewed documentation to verify eligibility according to company policies.
- Managed diverse phone calls with consumers, including vulnerable and complaint customers requiring tailored approaches.
- Supported customer interactions in Branch by executing cash transactions, handling debit card payments, initiating account openings and addressing inquiries.
Sales supervisor
Waitrose and Partners
Worcester Park
07.2018 - 02.2024
- Managed daily store functions, including customer service, cash management, and inventory oversight.
- Utilised multitasking skills to handle customer inquiries efficiently at service desk.
- Implemented solutions for customer complaints while aligning with store policies.
- Exhibited professionalism and effective communication under challenging conditions.
- Encouraged customers to embrace self-checkouts and scan-pay-go options through guidance.
- Leveraged soft skills to ensure every customer received attentive service.
Volunteer
Refugio Aboim Ascensão
Faro, Portugal
04.2018 - 07.2018
- Volunteered at orphanage in Portugal, supporting vulnerable children aged 0-12.
- Collaborated with staff to provide emotional and social support to children.
- Revisited orphanage independently, reflecting commitment to children's welfare.
- Gained valuable experience in addressing children's intellectual and emotional needs.
Volunteer
St Giles C of E Infant School
Ashtead
07.2018 - 07.2018
- Assisted children in learning development and play activities during one week of work experience.
- Demonstrated empathy and patience to support individual learning needs.
- Created a comfortable and safe environment for children to thrive.
- Exhibited high energy and understanding of diverse developmental stages.
- Applied attention to detail and interpersonal communication skills effectively.
- Maintained a calm demeanour to foster positive interactions with children.
- Employed forward-thinking strategies to enhance children's engagement.
- Cultivated a positive attitude to promote a supportive atmosphere.
Sales Assistant
Hollister & Co
Kingston Upon Thames
05.2016 - 07.2018
- Enhanced communication skills by assisting customers directly, addressing purchase queries and adhering to processes.
- Collaborated within teams, demonstrating commercial awareness and meticulous attention to detail.
- Proactively responded to varying customer styles and preferences in fashion, improving customer experience.
- Adopted a unique work attire style that fostered genuine connections with customers, facilitating an enjoyable shopping environment.
Education
A-Levels - English, Psychology, Geography
Holy Cross Secondary School
London, SW15 10.2020 - 01.2018
A-Levels - English, Psychology, Geography
Holy Cross Secondary School
New Malden, KT3GCSEs - English Literature, English Language, Maths, Science, Additional Science, Media Studies, Health and Social Care
Holy Cross Secondary School
New Malden, KT3Skills
- Critical Thinking
- Handling Pressure
- Organisation Skills
- Microsoft/IT skills
- Creative/Enthusiastic
- Time Management
- Friendly
- Retail/commercial awareness
- Ability to build good relationships
Custom
- Socialising with Friends
- Travelling
- Physical wellbeing – Going to the gym.
Timeline
Customer service representative
The Family Building Society
02.2024 - Current
A-Levels - English, Psychology, Geography
Holy Cross Secondary School
10.2020 - 01.2018
Sales supervisor
Waitrose and Partners
07.2018 - 02.2024
Volunteer
St Giles C of E Infant School
07.2018 - 07.2018
Volunteer
Refugio Aboim Ascensão
04.2018 - 07.2018
Sales Assistant
Hollister & Co
05.2016 - 07.2018
A-Levels - English, Psychology, Geography
Holy Cross Secondary School
GCSEs - English Literature, English Language, Maths, Science, Additional Science, Media Studies, Health and Social Care
Holy Cross Secondary School
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