Georgia Hilder
Hawkhurst,Kent
Summary
Friendly and approachable with excellent communication and organisational skills, capable of managing schedules. Skilled in multitasking and maintaining calm, professional environment.
Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Reliable and hard-working and passionate about learning and achieving my goals.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work history
Dental receptionist
StoneRock Dental Care
Hawkhurst, Kent
12.2022 - Current
- Enhanced patient experience by providing warm, friendly service.
- Relay complex issues promptly to relevant staff members, ensuring speedy resolutions.
- Maintained tidy and organised reception area for professional appearance.
- Streamlined administrative processes for improved office efficiency.
- Working and communicating effectively as part of a team.
- Liaised effectively between dentist and patients for clear communication.
- Resolved patient queries with professionalism and patience, enhancing customer service experience.
- Ensured confidentiality of patient data by following regulations diligently.
- Conducted follow-up calls with patients after appointments for feedback collection.
- Facilitated payment processes efficiently, aiding in seamless transactions for patients.
Dog grooming stylist
Dogwood grooming
Chessington, Greater London
01.2022 - 07.2022
- Advised customers on correct aftercare for optimized animal health and comfort.
- Planned my own diary proactively to meet busy grooming schedules., working and keeping to a tight turn around.
- Calmed anxious pets to achieve positive grooming experiences, making them feel as comfortable and happy as possible in an environment that can be very stressful and overwhelming for them.
- Assessed animal behaviors and conditions, tailoring treatments to suit the pet and the owners needs.
- Checked animal coats for general health, offering treatment advice.
- Kept the salon and equipment spotlessly clean to make sure dogs are as safe and comfortable as possible, and ensuring faultless hygiene standards.
- Monitored animal grooming trends to meet customer demand.
- Used various styling techniques to meet client specifications, dog breed standards and current trends.
Viewing and Sales Assistant
Jack Charles estate agents
Tonbridge, Kent
10.2020 - 04.2021
- Working as part of a team and being able to interact with a large amount of new people every day which I believe has given me lots of transferable communication skills and customer service experience.
- Working partly in an office environment assisting with general admin that attributed to the day to day running of the estate agent.
- Gathered detailed property specifications to support senior estate agents with the valuations.
- Kept customer databases updated with relevant property requirements and contact details.
- Communicated new and updated offers to sellers, and buyers, to progress their property sales.
- Replied promptly to customer inquiries via email and on the phone, providing all the relevant information they required.
- Supported marketing campaigns (online, instagram and facebook) to gather interest on the properties for sale.
Games Master
TimeQuest escape rooms
PaddockWood, Kent
01.2019 - 09.2020
- Learning think on my feet and adapt to different situations when problems arose.
- Making and repairing props and decorating the escape rooms, learning a lot about DIY.
- Briefing customers about the health and safety regulations for the room and the tasks that they should aim to complete in the game.
- Organised and managed my time effectively to be able reset the room perfectly to ensure the game runs smoothly before the next group arrive.
- I worked as part of a small team and this job, learning the importance of effective teamwork.
Education
GCSEs - Maths, Religious Studies, Chemistry Higher Tier, Physics Higher Tier, Biology Higher Tier, History, Spanish, English Language, English Literature, D & T: Resistant Materials, Certificate in digital applications
Weald of Kent Grammar School
A-Levels - Psychology, Biology, Design and Technology
Weald of Kent Grammar School
Tonbridge, KENTCanine Health and First-Aid Course - Pet care
Animal Love
NVQ Level 3 - Dog Grooming
Kent Dog Grooming Academy Ltd
Emergency First Aid at Work - First Aid
British Red Cross
Royal Tunbridge Wells, Kent 02.2024 - 02.2024
Skills
- Excellent customer service
- Excellent communication abilities
- Multitasking
- Adaptive fast/keen learner
- Attention to Detail
- Organization and Time Management
- Passion for nature
- Self-Motivated
- Dependable and Responsible
- Excellent time management
- Safety focused
- Pet care
- Animal safety
Affiliations
- Gardening
- Floristry
- Baking
- Rural Crafts
- Household Crafts (Soap making, Candle making, Crochet, Embroidery)
- Overlanding
Timeline
Emergency First Aid at Work - First Aid
British Red Cross
02.2024 - 02.2024
Dental receptionist
StoneRock Dental Care
12.2022 - Current
Dog grooming stylist
Dogwood grooming
01.2022 - 07.2022
Viewing and Sales Assistant
Jack Charles estate agents
10.2020 - 04.2021
Games Master
TimeQuest escape rooms
01.2019 - 09.2020
A-Levels - Psychology, Biology, Design and Technology
Weald of Kent Grammar School
Canine Health and First-Aid Course - Pet care
Animal Love
NVQ Level 3 - Dog Grooming
Kent Dog Grooming Academy Ltd
GCSEs - Maths, Religious Studies, Chemistry Higher Tier, Physics Higher Tier, Biology Higher Tier, History, Spanish, English Language, English Literature, D & T: Resistant Materials, Certificate in digital applications
Weald of Kent Grammar School
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