Georgia Higham

• Contacted customers within the existing client base at GDS to install an embedded payment plan within their software.
• Trained with sales skills and story telling.
• Employed solution-based selling technique to communicate value proposition to potential Clearcourse customers.
• Conducted detailed needs analyses with Clearcourse clients and identified current challenges within their embedded payment plan.
• Listened to customer problems, objections and concerns, offering tailored solutions.
• Trained with multiple forms of software and in profit protection (fraud), marketing/sales, ect.
• Qualified inbound leads by skilfully guiding potential clients through needs analysis and discovery sessions to streamline lead conversion process.
• Collaborated closely with account executives to build clear pictures of prospects' needs and pursue continuous knowledge development.

- Writing high quality and professional emails on behalf of the company.

- Taking both inbound and outbound calls.

- Using systems such as: remote desktop, cirrus, CCO, dynamic 360 and CRM systems.

- Providing quality customer service and handling difficult customers.

- Processing refunds and payments on behalf of customers.

- Engaging in meetings to bring forward new ideas, issues and provide support to co-workers.

- Transferring customers to the correct line.

- Providing appropriate advice and instructions.

- Fast typing and excellent communication skills.

- Ability to work with moderate language barriers.

- Ability to remain focused and professional when working remotely.

- Ability to overcome technical issues.

- Trained in data protection, health and safety, correspondence, calls, etc.

• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Updated product labelling and pricing to reflect discounts and offers.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Built lasting relationships with customers through customer service interactions.
• Maintained knowledge of products and features to provide recommendations to customers.
• Adhered to company procedures and guidelines to maintain compliance.
• Processed returned or exchanged items and provided refunds to customers.
• Assisted customers in locating specific items to boost satisfaction.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Informed customers regarding promos and warranty services to increase sales.

• Thoroughly cleaned food preparation areas, tools and equipment, maintaining faultless hygiene standards.
• Greeted regular guests by name and established friendly rapport when taking orders.
• Communicated menu information clearly, upselling seasonal items and promoting featured products.
• Prepared sandwiches and other menu offerings in line with quality, portion and timeframe targets.
• Maintained clean, tidy and organised working areas to maximise efficiency.
• Delivered exceptional service, as illustrated by consistent positive Yelp reviews and five-star ratings.
• Provided clear, accurate product information to address dietary restrictions and food allergies.
• Prepared and packaged orders with precise presentation skills.

• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
• Informed customers regarding ingredients used to address allergy and dietary issues.

- Opened, organised and used company files following company procedures and TFM regulations.

- Maintained office distribution lists, ensuring relevant staff and clients received necessary communications.

- Managed day-to-day office admin duties, from customer relations to clerical tasks.

- Managed compliance diaries, appropriately monitoring deadlines for optimised company efficiency.

- Demonstrated effective, efficient and highly organised file management, including locating and retrieving.

- Managed employee and client information with discretion and sensitivity, maintaining full confidentiality in line with data protection regulations.

- Prepared and filed paper and electronic forms at TFM, ensuring document accuracy ahead of processing.