Georgia Grocutt
Wolverhampton,West Midlands
Summary
Customer service supervisor with expertise in resolving customer issues, improving service quality, and supporting efficient operatiofs. Bachelor’s degree in sociology supporting critical thinking and a broad understanding on various topics. Seeking to apply customer-focused leadership and analytical skills to a results-driven role.
Overview
5
5
years of professional experience
Work History
Supervisor
Greggs Bakery
05.2022 - Current
- Managing a team both alone and alongside other management.
- Delivering concise daily instructions to staff, enabling achievement of production targets.
- Monitoring inventory levels and ordered stock to prevent shortages.
- Managing cash handling and secured key holding to ensure operational integrity.
- Resolving customer issues through effective problem-solving in a fast-paced environment.
Team member
McDonalds
09.2021 - 04.2022
- Prepared food using approved methods, followed hygiene and portion standards daily.
- Cleaned kitchen areas, disinfected surfaces, and maintained clear workspaces during shifts.
- Operated drive-thru service point, took orders, and supported fast counter flow.
- Handled cash payments, processed card transactions, and balanced the till at close.
- Provided excellent customer service during busy periods while working alongside a large team to keep service smooth.
Education
Bachelor of Science - Sociology
Aston University
Birmingham01-2025
A-Levels -
St Francis of Assisi Catholic Technology College
Walsall01-2021
GCSEs -
Brownhills Comunity Technology College
Walsall01-2019
Skills
- Customer service
- Cash handling
- Food safety
- Inventory control
- Team coordination
- Reliability
- Store management support
- Data interpretation
- Report writing
- Policy analysis
- Academic writing
- Computer literacy
- Critical-thinking
Timeline
Supervisor
Greggs Bakery
05.2022 - Current
Team member
McDonalds
09.2021 - 04.2022
Bachelor of Science - Sociology
Aston University
A-Levels -
St Francis of Assisi Catholic Technology College
GCSEs -
Brownhills Comunity Technology College