Georgia Goulding
Southampton
Summary
Compassionate Support Professional experienced in communication and problem-solving. Fostered trust and positive relationships through empathy and patience, enhancing the well-being and dignity of individuals with disabilities. Delivered high-quality care by utilising active listening and critical thinking, committed to promoting independence and improving quality of life.
Overview
3
3
years of post-secondary education
9
9
years of professional experience
Work history
Team leader - autism and learning difficulties
Cygnet Health Care
Chilworth, Hampshire
2021.09 - Current
- Provided care for 9 individuals with mental and physical disorders including; varying levels and severity of autism and memory related issues. Assisting with personal care, everyday activities, offsite excursions and medication.
- Administration of medicine to individuals up to three times daily, including controlled medicines and emergency prescriptions.
- Aided in implementation of care plans (PBSP) as well as completing mental capacity forms for each resident.
- Took on a senior role/ team leader whilst management were away. This included running shifts without back up on site, administering medication, ensuring staff and resident safeguarding, liaising with the activity coordinator to allow offsite excursions to carry on and with parents for phone calls/ visitation. Another part of running shift meant that I would have to run incidents when they occurred, these would often involve aggression or physical violence.
- Experienced challenging situations throughout each shift, being physically attacked and ensuring safety throughout each resident and staff.
- Full time Support worker (sept 2021-aug 2023), Bank worker (dec 2023- july 2025, Team leader (july 2025- present).
Food and Beverage Assistant
National Trust
Southampton
2019.09 - 2021.07
- Preparation of hot beverages
- Meeting and greeting customers
- Maintaining workstation and other areas to in accordance with hygienic standards
- Maintaining stock at appropriate levels
- Till management
- Acting as team manager as required
Course representative
LOUGHBOROUGH UNIVERSITY
Loughborough, Leicestershire
2018.10 - 2019.07
- In my final year at Loughborough, I was chosen to become the representative for my course
- This entailed me gathering student's opinions, positive and negative, about the various parts of the course and its teachers
- I would assess these issues throughout a meeting with my counterpart to see which needed to be taken further
- Each semester I would attend meetings with the head of faculty and senior members of staff to identify how we can implement strategies to correct the issues raised
Peer Mentor
Loughborough University
Loughborough, Leicestershire
2018.10 - 2019.07
- In my second year at university, I became a peer mentor.
- I was given a caseload of students to mentor, aid and advise throughout their first year at university.
- This would entail checking up on them throughout the two semesters, ensuring they were adjusting to university life and helping with any enquiries they had or problems they encountered.
Student Ambassador
LOUGHBOROUGH UNIVERSITY
Loughborough, Leicestershire
2019.01 - 2019.06
- Represented student body in school meetings, enhancing communication between faculty and students.
- Advocated for student rights, leading to a more balanced academic environment.
- Liaised between parents and school administration to address parental concerns promptly and effectively.
- Facilitated constructive feedback from students to teachers, improving teaching methodologies over time.
- Conducted campus tours in which I would guide visitors around the university on open days.
Customer Service Team Member
NEXT COMMUNICATIONS
Southampton
2018.06 - 2018.08
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Adeptly handled inbound calls per day, ensuring customer satisfaction throughout all calls and issues
Data Analyst
NEXT COMMUNICATIONS
2017.06 - 2017.08
- The role consisted of both data handling and analysis
- This entailed me converting one set of data into a separate software for data analysis to then take place. Allowing graphs and detailed reports to be made to keep track of company assets
- Collected, organised and input information into digital database, and monitoring multiple other databases to keep track of company inventory
Education
Bachelor of Science - Psychology with Criminology
Loughborough University
Loughborough, Leicestershire 2016.10 - 2019.07
A-Levels - Sociology, Psychology, BTEC law
Barton Peveril
Eastleigh, HampshireSkills
- Adaptive communication
- Flexibility
- Microsoft Office proficiency
- Emotional intelligence
- Leadership experience
- Emergency first aid at work and Basic life training
- Safety intervention training techniques
- Resuscitation simulation facilitator
- Medication administration and competency assessor
- Proactive in promoting independence through PBSPs and care plans
- Personal care
- Makaton - level 1
- Record-keeping
- Person-centred care
- Crisis management
References
References available upon request.
Timeline
Team leader - autism and learning difficulties
Cygnet Health Care
2021.09 - Current
Food and Beverage Assistant
National Trust
2019.09 - 2021.07
Student Ambassador
LOUGHBOROUGH UNIVERSITY
2019.01 - 2019.06
Course representative
LOUGHBOROUGH UNIVERSITY
2018.10 - 2019.07
Peer Mentor
Loughborough University
2018.10 - 2019.07
Customer Service Team Member
NEXT COMMUNICATIONS
2018.06 - 2018.08
Data Analyst
NEXT COMMUNICATIONS
2017.06 - 2017.08
Bachelor of Science - Psychology with Criminology
Loughborough University
2016.10 - 2019.07
A-Levels - Sociology, Psychology, BTEC law
Barton Peveril