Georgia Cox
Hockley,Essex
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Organised and dependable person with multiple years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
ESL teacher
Dux academy
Seoul, South Korea
2023.08 - 2024.04
- Helped non-native speakers with confidence and social integration.
- Supported students in achieving personalised linguistic goals within desired timeframes.
- Set-up equipment and gathered teaching materials to prepare for lessons.
- Created and executed engaging ESL lesson plans according to syllabus requirements.
- Established positive, productive classroom environments for maximised student engagement.
- Provided tailored feedback to students and parents, identifying constructive areas for improvement.
Customer assistant
Tesco Extra
Southend, Essex
2023.03 - 2023.08
- Handled cash and card payments with accuracy.
- Advised customers on availability, pricing and location of products.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Administrator
Tarmac
Linford, Essex
2022.02 - 2023.03
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Oversaw database to maintain updated records and accuracy.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
Receptionist
NHS Foundation Trust
Basildon, Essex
2020.11 - 2022.02
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Greeting and booking in patients at the reception desk.
- Handling calls from patients or GP surgeries.
- Creating appointments and ward admissions from various online systems and informing the relevant parties through email, letters or phone calls.
- Updating patient's information on TCI/trauma boards by communicating with different departments and surgeons within the hospital
- Creating and producing referrals from A&E, GPs or the trauma team.
- Typing, formatting, and editing reports, documents, and clinic notes
Sales assistant
Debanhams
Reading, Essex
2018.07 - 2020.01
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Worked energetically to maintain efficient operations during peak trading hours.
Children's entertainer
Ereso hotels
Ibiza, Spain
2017.06 - 2017.09
- Developed fun, engaging learning experiences for children of varying ages.
- Built positive rapport with children and parents to enhance overall entertainment experience.
- Planned exciting entertainment programmes to delight customers.
- Memorised routines for professional performances.
Bakery assistant
Greggs
Southend, Essex
2016.10 - 2017.06
- Regularly cleaned bakery areas, strictly following disinfection guidelines to sustain safe food preparation environments.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Followed baker's instructions, multitasking to complete tasks in target timeframes.
- Monitored expiry dates and used ingredients accordingly.
Education
Bachelor of Science - Human geography
University of Reading
Reading 2017.09 - 2020.12
A-Levels - Geography, English language and Business studies
Greensward Academy sixth form
Hockley, Essex 2015.09 - 2017.06
GCSEs - 12 subjects all C grade and above (Including Maths (A) and English (B))
Greensward Academy
Hockley 2010.09 - 2015.07
Skills
- ESL lesson planning
- English speaking coaching
- Business communications
- elearning
- Zoom
- Multi-tasking
- Cash handling
- Customer greeting
- Customer relations
- Complaint handling
- Customer experience
- Customer support management
- Customer needs analysis
- Microsoft Office expertise
- Data entry
- Reporting and documentation
- Ability to prioritize
- Customer service
- Telephone skills
- Flexible
- Attention to detail
- Punctual
Certification
120 TEFL certificate.
Timeline
ESL teacher
Dux academy
2023.08 - 2024.04
Customer assistant
Tesco Extra
2023.03 - 2023.08
Administrator
Tarmac
2022.02 - 2023.03
Receptionist
NHS Foundation Trust
2020.11 - 2022.02
Sales assistant
Debanhams
2018.07 - 2020.01
Bachelor of Science - Human geography
University of Reading
2017.09 - 2020.12
Children's entertainer
Ereso hotels
2017.06 - 2017.09
Bakery assistant
Greggs
2016.10 - 2017.06
A-Levels - Geography, English language and Business studies
Greensward Academy sixth form
2015.09 - 2017.06
GCSEs - 12 subjects all C grade and above (Including Maths (A) and English (B))
Greensward Academy
2010.09 - 2015.07