Georgia Churchill
Milton Keynes,Bucks
Summary
Customer-focused and commercially aware professional, proactive, detail-oriented and comfortable working in a fast-paced environment. Experienced in building strong customer relationships, and confident communicating with customers and internal stakeholders at all levels, with strong organisational and analytical skills and daily experience using SAP, Microsoft Excel, Outlook.
Overview
10
10
years of professional experience
Work History
Customer Operations Coordinator
New Era Cap
08.2023 - Current
- Managed customer order lifecycle from order entry to final delivery, serving as key point of contact to ensure seamless, reliable service. Coordinated closely with sales, distribution, and internal teams to align customer requirements with operational processes.
- Take ownership of customer requirements from initial request through to completion, ensuring clear communication, accurate information and timely follow-up at every stage.
- Provide detailed annual order overviews and performance updates, giving customers and internal stakeholders visibility of order volumes, upcoming launches, product requirements and delivery schedules.
Also proactively identifying and communicating potential delivery, supply or order issues, working collaboratively with internal teams and customers to agree effective resolutions. - Provide detailed annual order overviews and performance updates, giving customers and internal stakeholders visibility of order volumes, upcoming launches, product requirements and delivery schedules.Also proactively identifying and communicating potential delivery, supply or order issues, working collaboratively with internal teams and customers to agree effective resolutions.
- Maintained comprehensive knowledge of customer requirements and product information, responding promptly and accurately to queries while ensuring consistently high standard of customer service.
- Manage multiple priorities and deadlines within a fast-paced environment, demonstrating strong organisation, attention to detail and the ability to remain proactive and responsive under pressure.
- Use SAP, Microsoft Excel, Outlook and various customer/business portals daily to manage orders, maintain accurate information, produce reports and communicate with customers and internal departments.
Key Account Specialist
Fossil UK
08.2022 - 06.2023
- Supported range and product presentations by collaborating with Key Account Manager, presenting seasonal newness and demonstrating alignment with retailer ranges and consumer appeal.
- Conducted sales analysis reports weekly and quarterly, identifying key selling moments, presenting sell-in data, and detailing bestsellers alongside upcoming launches and events.
- Completing retailer specific specification sheets, providing product information for upcoming newness to support product launches and website changes made by the customer.
- Processing customer orders in partnership with inside sales team. Ensuring attention to detail and highlighting any issues before completion to prevent any future issues.
- Served as key contact for retailers, managing administrative support requests and providing timely updates and answers.
- Visiting stores delivering visual merchandising training to stores. Supporting them on how to merchandise specific ranges to appeal to their consumers and adhere to our product guidelines.
- Processed credit and debit notes for customer accounts.
Administrative Assistant
Bellway Homes
02.2022 - 08.2022
- Provided comprehensive administrative support to sales advisors
- Liaised with customers via telephone and email to address queries and concerns
- Preparing and amending sales documents
- Compiled sales reports to track performance trends
- Updated in-house system with accurate sales information
Senior Sales Support Advisor
Volkswagen Financial Services
01.2020 - 01.2022
- Handling escalations, ensuring the issue is resolved and the customer is satisfied with the result
- Collaborated with internal departments to resolve customer issues effectively
- Assisted customers with queries, ensuring understanding and satisfaction
- Weekly meetings with customers, providing status updates for their ongoing orders and answering any additional queries
- Oversaw training and refined processes to enhance customer experience
- Acted as contact point for team during leader's absence
- Categorised tasks for team distribution
Sales Support Advisor
Volkswagen Financial Services
01.2019 - 01.2020
- Liaised with customers via telephone, resolving all queries to enhance customer experience.
- Handled the processing of customer orders efficiently and accurately.
- Managed amendments to customer agreements, including contract extensions and vehicle write-offs, to ensure compliance and customer satisfaction.
- Created detailed customer quotes for various products and services.
- Collaborated with business development managers to address customer requests, streamlining communication and response times.
- Working closely with vehicle retailers to obtain answers to any queries about vehicle specifications
Client Services Advisor
Volkswagen Financial Services
01.2017 - 01.2019
- Handled inbound and outbound customer calls to address inquiries and resolve issues
- Managed multiple inboxes to respond to queries from customers and third party retailers efficiently
- Managed finance clearance process, ensuring accuracy of all finance details for seamless transactions
Education
Level 2 Public Services - BTEC
Milton Keynes College
Milton Keynes01-2016
GCSEs -
Stantonbury Campus Secondary School
Milton Keynes,01-2015
Skills
- SAP
- Microsoft Excel
- Google Sheets
- Microsoft Outlook
- Microsoft Word
- Microsoft PowerPoint
- Gmail
- CRM
Custom
- Excel (Intermediate), 2022
- Presentation Skills, 2022
Timeline
Customer Operations Coordinator
New Era Cap
08.2023 - Current
Key Account Specialist
Fossil UK
08.2022 - 06.2023
Administrative Assistant
Bellway Homes
02.2022 - 08.2022
Senior Sales Support Advisor
Volkswagen Financial Services
01.2020 - 01.2022
Sales Support Advisor
Volkswagen Financial Services
01.2019 - 01.2020
Client Services Advisor
Volkswagen Financial Services
01.2017 - 01.2019
Level 2 Public Services - BTEC
Milton Keynes College
GCSEs -
Stantonbury Campus Secondary School