Georgia Campbell
Halifax,Calderdale
Summary
I'm a motivated individual that has experience in many industries and all of which are relative to customer service, I have an overall hard working and professional attitude to work. I am eager to learn and proactive with identifying areas of which to focus on in regards to my personal development. Proficient in communicating with customers to drive satisfaction and utilise informed decision making to advise on any given situation. The roles I have worked have allowed me to use my knowledge in dealing with people to be able to understand and empathise when required which I believe to be a huge asset when dealing with customers. Excellent communicator and dependable team player with a strong understanding in customer relations.
Overview
4
4
years of professional experience
Work History
insurance advisor
covea pet insurance
Halifax, Calderdale
04.2022 - 02.2023
- Processed customer instructions for policy amendments.
- Experienced a variety of computing software systems
- Maximised sales opportunities by converting enquiries into sales.
- Dealt with many emotional, irritated and indignant customers which is expected in a job role such as speaking over the phone. In doing so found a way to resolved or de-escalate the situation.
- Reporting complains to the relevant department.
- Educated clients on risk management and helped devise ways to mitigate risks.
- Updated clients on changes and subsequent effects.
- Kept up with changes in insurance policies to accurately answer client questions and give suitable recommendations.
- Handled difficult emotional situations in the pet claims journey and even though some conversations were difficult the customers I dealt with went away understanding even if the outcome was not the one they had hoped for. An example of this is when a claim was declined after another handler had incorrectly confirmed cover. I took the follow up call I had to go discuss all relevant information with the policy holder and the vets whom had also provided false information. The customer went away overall disappointed due to the circumstances but understood after I had explained.
Stock Assistant
sainsburys
Halifax, Calderdale
02.2022 - 02.2022
- Optimised storage in stock room to avoid missed sales and increase employee productivity.
- Stocked and faced-up shelves to create eye-catching displays and present merchandise effectively.
- Anticipated stock replenishment needs based on consumer trends to maximise product availability on shop floor.
- Manually condensed stock, handling products with care to maintain quality and prevent damage.
- Controlled best before dates to properly utilise stock.
- Adapted to changing demands and seasonal trends.
- Maintained neat and clean store areas in line with health and safety policies.
- Located and retrieved requested products on shop floor and in storage areas.
Bar staff/party host
electric bowling
Halifax, Calderdale
09.2018 - 09.2020
- Ensured safe supervision of up to 16 children aged 3+ and some adult parties serving food and drinks
- Responded to unforeseen circumstances during events, quickly thinking on feet and implementing practical solutions.
- Prepared food/snack areas and facilities for up to 16 children and 10+ adult guests.
- Welcomed and greeted guests of all ages.
- Maintained accurate and updated records of special requests and allergies and event details.
- Coordinated music and lighting to match event theme and drive enthusiasm.
Education
GCSEs - Math
Ryburn Valley High School
Sowerby Bridge 09/2014 - 06/2020
GCSEs - English literature
Ryburn Valley High School
Sowerby Bridge 09/2014 - 08/2019
GCSEs - English language
Ryburn Valley High School
Sowerby Bridge 09/2014 - 09/2019
GCSEs - health and social care Level 2
Ryburn Valley High School
Sowerby Bridge 09/2017 - 08/2019
GCSEs - finance
Ryburn Valley High School
Sowerby Bridge 09/2014 - 08/2019
GCSEs - Photography
Ryburn Valley High School
Sowerby Bridge 09/2017 - 08/2019
GCSEs - Art
Ryburn Valley High School
Sowerby Bridge 09/2017 - 08/2019
Skills
- Evidence investigation
- Case management
- Customer care
- Portfolio management
- Computer literate
- Caseload management
- Communication orientated (Verbal and Written)
- Time management
- Progress reporting
- Personal care
Timeline
insurance advisor
covea pet insurance
04.2022 - 02.2023
Stock Assistant
sainsburys
02.2022 - 02.2022
Bar staff/party host
electric bowling
09.2018 - 09.2020
GCSEs - Math
Ryburn Valley High School
09/2014 - 06/2020
GCSEs - English literature
Ryburn Valley High School
09/2014 - 08/2019
GCSEs - English language
Ryburn Valley High School
09/2014 - 09/2019
GCSEs - health and social care Level 2
Ryburn Valley High School
09/2017 - 08/2019
GCSEs - finance
Ryburn Valley High School
09/2014 - 08/2019
GCSEs - Photography
Ryburn Valley High School
09/2017 - 08/2019
GCSEs - Art
Ryburn Valley High School
09/2017 - 08/2019
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