Georgia Bolam
Aylesbury ,Buckinghamshire
Summary
Highly skilled professional with extensive expertise in mixology, cocktail-making, and beverage upselling. Demonstrates a calm under pressure demeanour and a service-oriented mindset, ensuring exceptional customer experiences. Proficient in barista techniques, coffee blending, and operating coffee machines. Strong organisational skills with experience in stock control, cash register operation, and managing cash and credit transactions. Adept at team leadership and motivation, public speaking, and adhering to health and safety standards. Committed to continuous improvement and excellence in the hospitality industry.
Overview
17
17
years of professional experience
Work History
Supervisor
The Lion wendlebury
11.2024 - Current
- Improved service for up to 200 customers by managing high-volume shifts effectively.
- Strengthened team performance by coaching employees through training and mentoring.
- Boosted workflow and productivity by implementing new operational procedures.
- Raised customer satisfaction by resolving complaints quickly and positively.
- Enhanced guest experiences by supporting check-in and guiding rooms at arrival.
- Elevated service consistency by leading meetings that clarified communication across teams.
- Increased customer satisfaction rates by resolving complaints promptly and professionally.
- Delivered higher productivity by running daily operations with clear priorities.
- Protected service reliability by managing inventory to prevent shortages and excess.
- Reduced friction at work by handling conflicts through communication and negotiation.
- Enhanced restaurant outcomes by coordinating operations for seamless service delivery.
Barista
Starbucks Coffee
07.2024 - Current
- Coordinated with colleagues during peak periods to improve workflow efficiency daily.
- Trained new staff on café operations to support teamwork and consistency.
- Kept bar work areas tidy and well-stocked to enhance bar efficiency.
- Applied hygiene standards across café premises to meet public health safety requirements.
- Learned new skills quickly and applied them to daily tasks for speed.
- Showed respect and friendliness, helping wherever needed during service hours.
- Covered nights, weekends, and bank holidays through flexible shift patterns.
- Delivered friendly, efficient customer service and handled challenging situations well.
- Cleaned work areas and equipment to maintain faultless hygiene standards throughout.
- Resolved customer issues to increase customer satisfaction outcomes.
Waitress and Bartender
The Bell
02.2022 - 11.2024
- Greeted new customers, answered initial questions and took drink orders.
- Processed cash, credit card and voucher payments using POS terminals.
- Greeted and seated guests to establish prompt, high quality service.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
Lifeguard
Everyone Active
08.2018 - 02.2023
- Responsible for managing the public
- Achieved IQL Level 2 Award in Pool Lifeguarding, Intervention, Supervision and Rescue certificate
- Trained/managed new recruits
- Kept watch over swimmers attentively to ensure fast response when distress situations arise.
Information Technology
(Work Experience)SKY PLC
07.2017 - 08.2017
- Helped facilitate sprint retrospective and introduced a new ‘balloon’ game that was well received by the team
- Managed maintenance schedule by coordinating work, delegating tasks and organising priorities.
- Documented meetings and assisted business analyst in chasing up actions
- Spent time talking to many departments including film, news and props
Supervisor
PQA
03.2009 - 01.2017
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Written a short film called CTRL in 2013
- Leading acting role in Pauline Quirk Academy show ‘The Lazy Ace’ which was shown at a leading West End theatre in London to an audience of around 500 people
Education
Diploma of Higher Education - Art department
Amersham and Wycombe College
Amersham, BKM01-2022
NVQ Level 3 - Film and Television
Amersham and Wycombe College
Amersham, BKM01-2021
NVQ Level 2 - Film and Television
Amersham and Wycombe College
Amerhsam 01-2020
8 GCSEs -
John Colet School
Wendover01-2018
Skills
- Cocktail-making
- Beverage knowledge
- Beverage upselling
- Menu Knowledge
- Service-oriented mindset
- Equipment maintenance
- Payment processing
- Espresso preparation
- Memorising orders
- Allergy awareness
Creative
Technical
- Attentive customer service
- Upselling
- Health and Safety
- Coffee blending
- Team leadership and motivation
- Stock control/Stocktaking
- Organisation
- Cash register operation
- Communication skills
- Challenge 25 policy
Management
Timeline
Supervisor
The Lion wendlebury
11.2024 - Current
Barista
Starbucks Coffee
07.2024 - Current
Waitress and Bartender
The Bell
02.2022 - 11.2024
Lifeguard
Everyone Active
08.2018 - 02.2023
Information Technology
(Work Experience)SKY PLC
07.2017 - 08.2017
Supervisor
PQA
03.2009 - 01.2017
Diploma of Higher Education - Art department
Amersham and Wycombe College
NVQ Level 3 - Film and Television
Amersham and Wycombe College
NVQ Level 2 - Film and Television
Amersham and Wycombe College
8 GCSEs -
John Colet School