GEORGETTE TEKYI
Coventry,West Midlands
Summary
Dependable employee establishes rapport and trust with Clients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
11
11
years of professional experience
1
1
48 Certifications
Work history
Care Assistant
G and C Healthcare
Coventry, West Midlands
06.2023 - Current
- Give companionship to Clients
- Maintained confidentiality and compliance standards for optimised patient care.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Monitored client health conditions and reported immediate issues to manager.
- Assisted with rehabilitative care following treatment plans established by health professionals.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
Office Coordinator
AYA Engineering Limited
Accra, Ghana
08.2018 - 05.2023
- Plan, Management and tracking of project budget
- Booking transport and accommodation
- Dealing with correspondence, complaints and queries
- Preparing letters and monthly report on project progress
- Liaising with staff, suppliers and clients assigned to projects
- Attending meetings with Senior management on Railway projects
- Assisting the organization's HR function by keeping personnel records up to date and contract for new staff
- Working on statutory payment and salary payment
- Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
- Organised workload and prioritised tasks to produce work efficiently in deadline-driven environment.
- Supported administrative team members with daily tasks in order to maintain smooth workflow.
- Trained new employees on administrative procedures, company policies and performance standards.
- Delegated tasks to administrative staff and oversaw completion when needed.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Facilitated all daily operations, including collaboration with other departments such as HR and Purchasing.
- Worked collaboratively with teammates to ensure smooth office functioning.
- Ordered all office supplies including ink cartridges, toner and paper.
Health Support Staff
Abaidoo healthcare city
Ejusu, Ghana
08.2017 - 07.2018
- Monitoring patients and performing basic health checks
- Returned calls, emails and faxes according to departmental policy.
- Helped vulnerable individuals navigate complex healthcare system procedures for positive outcomes.
- Maintained strict confidentiality of information regarding patients.
- Maintained general tidiness and cleanliness of clinical areas through disinfecting workspaces, restocking equipment stores to optimise efficiency.
- Supported patients through personal care tasks such as feeding and maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
- Maintained confidentiality and compliance standards for optimised patient care.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Submitted reports to manager regarding status of client.
- Accompanied client to medical or dental appointments, grocery and errands.
Reservationist
Best Western Plus Atlantic Hotel
Takoradi, Ghana
11.2015 - 07.2017
- Works on commissions for booking agents
- Respond to client complaints in a timely and professional manner
- Book for guest's airport pickup and drop off
- Conducted calls professionally and politely to maintain excellent service standards.
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Planned travel itineraries for families and corporate clients with diverse needs.
- Completed bookings and reservation amendments using hospitality property management software.
- Communicated reservation confirmations to guests via post and email.
- Expertly identified potential selling opportunities within booking process, including car hire and insurance.
- Liaised with corporate booking agents to coordinate and update itineraries.
- Anticipated and promptly responded to guests requests for upgrades and restaurant bookings.
- Recommended hotel packages and initiatives to customers for increased business profits.
- Greeted customers with warmth and enthusiasm for faultless front-of-house service.
- Identified and engaged prospective business clients to increase corporate bookings.
- Negotiated corporate reservation rates to meet client budget requirements.
- Processed payments and online bookings with zero error.
- Dealt with high-volume calls and emails competently to meet service targets.
Front Desk Personnel
Raybow International Hotel
Takoradi, Ghana
08.2013 - 08.2015
- Arranging vehicle for guests to and from the airport
- Making flight arrangement for guests and managements.
- Achieved 5-star reviews by delivering outstanding customer service.
- Collected and processed guest data in line with data protection regulations.
- Handled customer payments and updated reservations
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Assisted staff with administrative duties during peak schedules.
- Verified ID and payment preference of guests.
- Scheduled and made reservations for guests using hotel and management software.
- Greeted guests and facilitated check-in and check-out procedures.
- Answered and transferred calls to designated recipients.
- Informed guests regarding hotel events and announcements.
- Provided guests with keys and directions to room.
- Registered guest information on hotel database to maintain accuracy.
- Calculated billings and hotel charges and provided receipts.
- Collaborated with housekeeping and maintenance to address needs of guests.
- Addressed questions and escalated issues complaints to management.
- Scheduled conference rooms for events and seminars.
ICT Teacher
National Service Personnel
Winneba, Ghana
10.2012 - 08.2013
- Kept detailed records of student progress and completed reports to parents and carers.
- Promoted love of learning and children's intellectual curiosity.
- Maintained and enforced stringent security and data protection measures at all times.
- Integrated cutting-edge technology to maximise relevancy to students.
- Provided safe and enriching learning environment to help students develop computer technology skills.
- Gave students regular constructive feedback to improve pupils learning.
- Set goals to challenge students of all backgrounds and abilities.
- Marked student work thoroughly in line with school policy.
- Met with both students and parents termly to report progress and address learning challenges.
Education
Bachelor of Business Administration - Business Administration
University of Ghana
Accra, Ghana 06/2015 - 02/2019
Higher National Diploma - Marketing
Cape Coast Technical University
Cape Coast, Ghana 06/2009 - 08/2012
GCSEs - Home Economics
Fijai Secondary School
Takoradi, Ghana 04/2005 - 05/2008
Skills
- Able to accept responsibility and work with little or no supervision
- Reliable and discretional
- Good Human Relation skills
- Problem solving
- Attention to detail
- Excellent oral and written communication skills
- Ability to work under pressure and meet deadlines
- Organized, trainable and adjust well to all types of environments
- Computer Literate (
- Word, excel, PPT, Planer)
- Budgeting Tracking and Management
- Patient observations
Accomplishments
- Best Team Player
- Awesome Attitude
- Employee of the year
Interests
Reading, Singing, Observing and Interacting with people.
Languages
English
Advanced (C1)
Certification
- NEBOSH International General Certificate in Occupational Health and Safety
- Care Certificate
- Stoma Care
- First Aid
- Health and Safety
- Enteral (PEG) Feeding
- Moving and Handling of People
- Sepsis Awareness
- Anaphylaxis Awareness
- Fire Safety Awareness
- Stroke Awareness
- Infection Prevention and Control
- Deprivation of Liberty Safeguards (DoLS) Essentials
- Dysphagia and Choking
- Continence Management
- Fire Extinguishers
- Catheter Care
- Professional Boundaries
- Epilepsy Awareness
- PPE (COVID 19) Essentials
- Whistleblowing with Confidence
- Duty of Condour
- Positive Behavior Support
- Slips, Trips and Falls
- Self Harm and Suicide
- Coronavirus Essentials
- Skin Integrity and Pressure Ulcers
- Oral Health Care
- Fluids and Nutrition
- Person Centred Care
- Equality and Diversity
- Safeguarding Adults
- Medication - Supporting and Assisting (Part 1)
- Medication - Administration (Part 2)
- COSHH
- Communication Skills
- End of life
- Eating and Drinking Support
- Mental Capacity Act Essentials
- Stress and Resilience
- Lone Working
- Food Safety and Hygiene
- Diabetes Essentials
- Red Rail Safety
- Recording and Reporting
- Fire Warden
- Privacy and Dignity in Care
Timeline
Care Assistant
G and C Healthcare
06.2023 - Current
Office Coordinator
AYA Engineering Limited
08.2018 - 05.2023
Health Support Staff
Abaidoo healthcare city
08.2017 - 07.2018
Reservationist
Best Western Plus Atlantic Hotel
11.2015 - 07.2017
Front Desk Personnel
Raybow International Hotel
08.2013 - 08.2015
ICT Teacher
National Service Personnel
10.2012 - 08.2013
Bachelor of Business Administration - Business Administration
University of Ghana
06/2015 - 02/2019
Higher National Diploma - Marketing
Cape Coast Technical University
06/2009 - 08/2012
GCSEs - Home Economics
Fijai Secondary School
04/2005 - 05/2008
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