George Steven Paterson
Mansfield,Nottinghamshire
Summary
Ambitious Operations Director with extensive experience in senior management roles. Accountable for strategic planning and objective delivery to uplift operational capabilities, achieving key business growth goals. Practical and pragmatic for hands-on team support.
- Motivating and trained staff who worked closely with clients to be reactive to the clients ever changing demands.
- Served 17 years in the Regular Army (1984 - 2001) in countries worldwide. Left the Army as a Senior Non-Commission Officer, Serjeant.
- Working in Recruitment for 22 years.
- Working with clients at all levels from Operatives to Managing Directors.
- Charity work with The Royal British Legion as a Volunteer Caseworker. Aiding ex Service - Personnel with various essential needs.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Operation Manager
Inplace Personnel Services Ltd
Mansfield, Nottinghamshire
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Analyzed financial data to track and achieve budget targets.
- Strategically scheduled and managed 8 staff members, maintaining high-performing business operations.
- Minimized discrepancies by effectively training employees on best practices, policies and procedures.
- Reduced costs and improved operations by analyzing processes and customer feedback.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
- Drove performance while managing and maintaining customer expectations, quality standards and SLAs.
- Implemented corrective actions after collecting and analyzing customer and employee feedback.
- Managed and motivated high-performing teams for successful KPI attainment.
Operations Director
Inplace Personnel Services Ltd
Mansfield , Nottinghamshire
04.2013 - Current
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Oversaw budget governance to achieve cost reduction targets.
- Delivered impressive business growth while creating cost-effective solutions to meet required budget.
- Implement ISO9001:2015 Standards for the Business.
- Assisted in achieving GLAA Standards / Licensing for the company.
- Monitored and consistently reviewed employment legislation.
- Set Sales Targets for the company and implement a completive bonus structure.
- Planned daily operations to maximise productivity, monitoring KPIs to promote consistent progress towards targets.
- Drove continuous improvement and innovation in collaboration with management team.
- Devised strategic objectives to guide business decision-making and achieve long-term goals.
- Oversaw monthly P&L for fully accountable and recoverable costs.
- Motivated team members by providing mentoring and development opportunities.
- Led site operations team to deliver on KPI targets with consistency.
- Secured process improvements for increased quality, compliance and efficiency.
- Developed cohesive workforce equipped to respond to changing operational demand.
- Cultivated culture of continuous improvement, clearly outlining objectives and ideal processes.
- Implemented strategic mission, core values and business objectives across company-wide operations.
Education
GCSE
Stranraer Academy
Dumfries & Galloway 09.1979 - 06.1984
Skills
- Employee training
- Outgoing personality
- Strong communication
- Problem solving
- Marketing and sales experience
- Contract management
- Production reporting
- Supply negotiation
- Operational support
- Financial risk analysis
- Customer-focused
- Communication skills
- Time management
Timeline
Operations Director
Inplace Personnel Services Ltd
04.2013 - Current
GCSE
Stranraer Academy
09.1979 - 06.1984
Operation Manager
Inplace Personnel Services Ltd
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