George Hewitt
Sheffield ,South Yorkshire
Summary
Motivated driven Key Account Manager with extensive experience in customer service and sales within the cleaning industry. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service while successfully achieving target driven sales.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Key Account Manager
Karcher UK
Nationwide
03.2024 - Current
- Currently managing and growing high-value global key accounts within the Facilities Management sector.
- Successfully oversee a portfolio of strategic client relationships, consistently delivering exceptional service.
- Optimise operational efficiencies and drive revenue growth across accounts.
- Directly responsible for accounts generating approximately £1.5 million.
- Focused on strategic planning, contract negotiation, and performance monitoring.
- Fostered long-term partnerships to achieve client objectives and exceed service level agreements.
- Adept at leading cross-functional teams and implementing innovative FM solutions.
- Applied expertise across diverse international markets.
Key Account Manager
Industrial Cleaning Equipment Limited (ICE)
Nationwide
01.2021 - 02.2024
- Managing large FM companies across UK & Ireland.
- Driving business growth within appointed accounts through strategic and tactical solution implementation, increased customer sales on each account by 20%.
- Promoting new products and services to drive customer interest and boost sales.
- Monitoring commercial performance of portfolio, scheduling consistent follow-ups with each account including monthly/quarterly reviews.
- Managing sales forecasting/opportunities/leads through CRM system.
- Overseeing operational running of each account such as machine breakdowns/compliance/service.
- Building relationships with companies tiered management structure from site supervisors to CEO's.
Training & Installation Specialist
Industrial Cleaning Equipment Limited (ICE)
Nationwide
05.2019 - 12.2020
- Demonstrated and trained customers on products for potential or acquired business.
- Developed strong market and product knowledge.
- Helped mobilise large contracts such as B&Q, M&S & Dunelm.
- Worked closely with sales team during customer tenders to showcase latest innovation.
- Successfully installed over 10 robotic machines within market.
Education
Bachelor of Science - Physical Education
Sheffield Hallam University
Sheffield 09.2016 - 05.2019
A-Levels - Business/Sports
Thomas Rotherham College
Rotherham 09.2014 - 08.2016
Skills
- Client relationship management
- Customer retention strategies
- Budget management
- Forecasting
- Effective presentation skills
- Communication
- Sector/market knowledge
- Problem solving
Accomplishments
- Nationwide Equipment mobilisations - I have successfully managed the roll out of equipment to over 500 sites during a mobilisation for TJX Europe representing £1.5 million worth of business.
- 100% Customer retention within associated accounts.
- Developed and implemented a new trial document for the business, enabling teams to review trials with comprehensive ROI analysis, customer feedback, and visual/data evidence to successfully secure new business
- Integrated robotic solutions for my accounts in a number of sectors including; Aviation/Education/Manufacturing & Distribution.
- Successfully exhibited the industries biggest showcase days.
Timeline
Key Account Manager
Karcher UK
03.2024 - Current
Key Account Manager
Industrial Cleaning Equipment Limited (ICE)
01.2021 - 02.2024
Training & Installation Specialist
Industrial Cleaning Equipment Limited (ICE)
05.2019 - 12.2020
Bachelor of Science - Physical Education
Sheffield Hallam University
09.2016 - 05.2019
A-Levels - Business/Sports
Thomas Rotherham College
09.2014 - 08.2016
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