George Zacharia

Working as an EPOS engineer based in our office and across client sites, providing technical support and maintenance of electronic point of sale systems. Managing client relationships through multiple channels including phone, email, and in-person meetings while delivering hardware and software solutions. Representing the company professionally in all client interactions. Regular travel to various locations requires excellent time management and adaptability.

• Installation and maintenance of EPOS hardware/software systems
• Managing client communications via email, phone, and in-person
• Coordinating service schedules and planning site visits
• Maintaining detailed documentation and client records
• Building and maintaining professional client relationships
• Collaborating with engineering team and management
• Following safety protocols and company procedures
• Providing client training on new system implementations

Continuing an electrical apprenticeship program, initially focusing on electrical installation before transitioning toward facilities management duties. This shift in focus led to seeking new opportunities in the EPOS industry. Regular communication with company owners and customers.

• Installing and testing low-voltage electrical systems
• Coordinating equipment inspection and maintenance schedules using Excel
• Creating customer reports and documentation through Microsoft Office
• Diagnosing and resolving electrical system faults
• Supporting cross-departmental facilities operations
• Managing client and management communications
• Planning and tracking maintenance activities in shared systems

Completed a comprehensive electrical apprenticeship program combining hands-on installation work with formal college education through day release. Gained practical experience working alongside qualified electricians while studying core electrical principles and safety practices. Developed proficiency in Microsoft Office applications through coursework documentation and project planning.

• Installing and maintaining electrical systems including lighting, power outlets, and controls
• Documenting work using Microsoft Word and Excel for reports and schedules
• Assisting with electrical inspection and testing procedures
• Completing coursework combining practical and computer-based learning
• Working safely at various heights and in different environments
• Supporting senior electricians with installation projects