Summary
Overview
Work history
Education
Skills
Custom
Affiliations
References
Timeline
Generic

George Wilde

Congleton,UK

Summary

With a strong background in payroll and software implementations, I bring extensive experience in project and service delivery management. My open and honest approach with clients and colleagues fosters trust and creates an environment where challenges can be addressed and solutions implemented effectively. I believe that flexible, collaborative work environments are essential for responding to change and solving problems. I take pride in my ability to quickly adapt to new software and processes, identifying opportunities to streamline and improve operations. Driven by a commitment to hard work and continuous growth, I strive to push myself to achieve success in all areas of my life.

Overview

19
19
years of professional experience
9
9
years of post-secondary education

Work history

Implementation Manager

EY
Manchester
06.2024 - 01.2025
  • Project Leadership: Led payroll implementation projects for multinational clients, overseeing the planning, design, and execution of the payroll system setup, with a focus on meeting deadlines, scope, and quality standards.
  • Stakeholder Management: Collaborated with internal and external stakeholders, including HR, IT, tax, and finance departments, to ensure accurate and timely implementation of payroll solutions.
  • System Configuration: Oversaw the configuration and testing of payroll systems, ensuring alignment with client requirements, local regulations, and industry best practices.
  • Process Optimization: Identified opportunities for process improvements and streamlined payroll operations to enhance efficiency and reduce errors.
  • Training & Support: Provided training and guidance to clients on the new payroll system and processes, ensuring a smooth transition and user adoption.
  • Compliance Management: Ensured compliance with legislation and regulations, along with managing tax filings, deductions, and reporting requirements.
  • Change Management: Managed the change management process, coordinating with various teams to ensure a smooth transition and minimal disruption to ongoing payroll operations.

Implementation Team Lead

Safeguard Global
Sandbach
07.2022 - 06.2024
  • Managing resource of a team, for the implementation of client specific software installations, ensuring that each member of the team is implementing to a consistently high standard
  • Supporting pre-sales and sales teams as technical capability support during face to face and remote pitches to prospective clients
  • Project Management
  • Service Delivery Management
  • Liaising with software partners to support quality and accuracy of projects where required
  • Develop processes and procedures for the business in accordance with customer and business requirements supporting continuous improvement
  • Identify and implement improvement opportunities
  • Support and encourage the ongoing development of the team

UK Payroll Implementation Consultant

Safeguard Global
Sandbach
01.2018 - 07.2022
  • Implementation of UK payrolls, ensuring accuracy and timely take-ons
  • Managing the transition process from start to finish for clients
  • Configuration of software on a client by client basis
  • Develop processes and procedures for the business in accordance with customer and business requirements supporting continuous improvement
  • High quality handover of a fully implemented payroll to the Operations team

Payroll Operations Team Leader

Safeguard Global
Sandbach
08.2015 - 12.2017
  • Managing client escalations through to resolution, performing route cause analysis where necessary
  • Assisting Operations Manager with planning, allocation, and work load distribution
  • Deputising for the Operations Manager during periods of leave
  • Increase effectiveness and efficiency through business process improvements
  • Delegate and evenly distribute the team's workload
  • Find and identify the root cause of any issues, to help mitigate future risks
  • Providing colleague support and hold regular meetings with the team
  • Excellent organization skills and the ability to manage multiple priorities
  • Strong analytical and problem solving skills
  • Strong customer service orientation
  • Manage and track the performance of the team
  • Build and maintain strong client relationships
  • Track, implement and support the training of team members
  • Supervising and motivating members of the team to ensure that deadlines are met
  • Treat situations with an appropriate sense of urgency in order to make informed and manageable decisions about the resolution that needs to be applied

Payroll Manager

The Pulse Umbrella Group
Macclesfield
10.2014 - 08.2015
  • Strategically managed the implementation of bringing the payroll back 'inhouse' from an outsourced provider
  • Lead the Payroll Department to ensure that all employees are paid accurately and on time
  • Show an in-depth understanding of Umbrella Payroll in all of its complexities
  • Remain 'hands-on' whilst leading the team, to ensure competency in running the payroll alone, should there be team absences
  • Find and identify the root cause of any issues, to help mitigate future risks
  • Competent computing skills including Sage50 payroll, SQL Server reporting and Office packages
  • Demonstrate extensive and up to date knowledge of legislation

Payroll Specialist

Fourth
Macclesfield
07.2011 - 10.2014
  • Processing ranges of payrolls of all pay frequencies and varying complexities
  • Demonstrate extensive and up to date knowledge of legislation
  • Find and identify the root cause of any issues, to help mitigate future risks
  • Anticipate the needs of a client or situation, and provide excellent customer service
  • Delegate and evenly distribute the team's workload
  • Involved with implementing office changes and processes
  • Improving and running the office processing using visual basic programming code to automate Microsoft's Office applications
  • Creating, Managing and maintaining strong working relationships with team's portfolio of customers
  • Extensive knowledge on balancing and reconciling Full Payment Submission files for the purposes of RTI

Customer Service Advisor

The Co-operative Group
04.2010 - 07.2011

Customer Service Advisor

Argos
10.2005 - 05.2010

Dry Stone wall construction worker

Family Business
01.2009 - 04.2010

Education

The Chartered Institute of Payroll Professionals -

The Chartered Institute of Payroll Professionals
01.2012 - 01.2014

BTEC National Diploma - IT Practitioners (Software Development)

University of Derby College Buxton
01.2006 - 01.2008

Fallibroome High School - undefined

Fallibroome High School
01.2000 - 01.2005

Skills

  • Payroll Software Proficiency
  • System Integration
  • Data Migration & Conversion
  • Payroll Process Configuration
  • Reporting & Analytics
  • Project Leadership & Coordination
  • Change Management
  • Client Relationship Management
  • Risk Management
  • Budget Management
  • Attention to Detail
  • Troubleshooting & Issue Resolution
  • Process Improvement
  • Stakeholder Management
  • Training & Support
  • Collaboration & Team Leadership
  • Client-Facing Communication
  • Audit & Compliance Reporting
  • Time Management
  • Adaptability
  • Leadership

Custom

Client Relations, Interpersonal Skills, Payroll, Advanced Payroll Practitioner Certificate, CIPP

Affiliations

  • Rock Climbing
  • Woodworking
  • Music
  • Travel

References

References available upon request.

Timeline

Implementation Manager

EY
06.2024 - 01.2025

Implementation Team Lead

Safeguard Global
07.2022 - 06.2024

UK Payroll Implementation Consultant

Safeguard Global
01.2018 - 07.2022

Payroll Operations Team Leader

Safeguard Global
08.2015 - 12.2017

Payroll Manager

The Pulse Umbrella Group
10.2014 - 08.2015

The Chartered Institute of Payroll Professionals -

The Chartered Institute of Payroll Professionals
01.2012 - 01.2014

Payroll Specialist

Fourth
07.2011 - 10.2014

Customer Service Advisor

The Co-operative Group
04.2010 - 07.2011

Dry Stone wall construction worker

Family Business
01.2009 - 04.2010

BTEC National Diploma - IT Practitioners (Software Development)

University of Derby College Buxton
01.2006 - 01.2008

Customer Service Advisor

Argos
10.2005 - 05.2010

Fallibroome High School - undefined

Fallibroome High School
01.2000 - 01.2005

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George Wilde