Driven and self-motivated individual who has ran a successful auto locksmith and auto repairs business for the past 9 years. Fast learner and able to adapt to any challenge, with the skills and hard-work ethic to successfully complete any job or task at hand. Incredibly strong passion for the automotive industry with great knowledge and experience in the field.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Auto locksmith, Automotive Repairs and Diagnostics
GWR Auto locksmiths (Self-Employed)
Leyland, Lancashire
08.2015 - Current
Cut and duplicated keys, improving customer convenience.
Operated specialised locksmith tools effectively during service provision.
Demonstrated exceptional problem-solving skills whilst dealing with complex lock issues.
Diagnosed mechanical faults in locking systems, ensuring timely repair.
Replaced worn-out parts in locking mechanisms, prolonging their lifespan.
Responded swiftly to emergency call-outs, minimising disruptions for clients.
Used advanced diagnostic tools for accurate fault detection.
Maintained a clean, organised workspace, promoting efficient workflow.
Provided cost estimates to customers prior to starting repairs,.
Assisted customers with inquiries, offering exceptional service quality.
Installed new car parts to enhance vehicle efficiency.
Repaired vehicles by identifying and resolving mechanical issues.
Diagnosed technical automotive problems for customer satisfaction.
Communicated repair needs and issues to customers, explaining complex concepts to help with decision-making.
Explained labour costs, materials and services performed to clarify overall fees.
Developed strong relationships with customers, leading to repeat business.
Personal Car Sales and Car Sourcing
George Ridley + William Ridley (Family-Run)
Leyland, Lancashire
05.2018 - Current
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours, covering nights, weekends and bank holidays.
Consistently arrived at work on time and ready to start immediately.
Cleaned work areas and equipment to maintain faultless hygiene standards.
Increased customer satisfaction by resolving issues.
Improved efficiency and productivity by acquiring new skills.
Displayed energy and enthusiasm in fast-paced environment.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Developed strong relationships with customers, leading to repeat business.
Conducted successful negotiations with buyers for fair pricing deals.
Engaged in continuous learning about latest vehicle models and features, enhancing product knowledge.
Managed inventory effectively, ensuring all cars were ready for sale.