Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

George Penny

Orpington,UK

Summary

Experienced professional with expertise in front of house recruitment, shift scheduling, and team coordination. Holds WSET Level 1 and Level 2 certifications, demonstrating a strong foundation in wine and spirits knowledge. Certified Mental Health First Aider Level 1, ensuring a supportive and inclusive workplace environment. Adept at streamlining operations and fostering team efficiency to achieve organisational goals.

Hard-working Restaurant Manager with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Overview

8
8
years of professional experience

Work History

Restaurant Manager

Blacklock
London
02.2022 - Current
  • Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
  • Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Ensured compliance to health and safety regulations for safe dining environment.
  • Increased table turnover rate with efficient floor management.

Bar manager

Kibou Japanese Restaurant andf Bar
London
05.2020 - 11.2021
  • Ensured compliance with local licensing laws for smooth operation of the bar.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Negotiated supplier contracts for better pricing and improved product quality.
  • Developed menus with strict cost controls to maximise restaurant profits.
  • Conducted routine safety checks to adhere to health and safety regulations in premises.
  • Trained new staff on customer service protocols to enhance guest experience.

Assistant General Manager

The Grazing Goat (Cubitt House Group)
London
11.2017 - 03.2020
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Managed recruitment process, brought talented professionals on board.
  • Ensure a smooth, efficiant high service where the satisfaction of our guests is paramount
  • Full capability of opening and closing our restaurant and boutique hotel.

Assistant Manager

Greenwood Victioria (ETM Group)
London
10.2016 - 11.2017
  • Managed daily operations to ensure smooth running of the restaurant and sports lounge on second floor floor.
  • Assist the GM and HC in developing the cocktail and food menu for the brand new opening of the venue
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.

Education

GCSEs -

Darrick Wood Secondary School
London

Skills

  • WSET Level 1
  • WSET Level 2
  • Mental Health First Aider Level 1
  • Front of House (FOH) recruitment
  • Shift scheduling

References

References available upon request.

Timeline

Restaurant Manager

Blacklock
02.2022 - Current

Bar manager

Kibou Japanese Restaurant andf Bar
05.2020 - 11.2021

Assistant General Manager

The Grazing Goat (Cubitt House Group)
11.2017 - 03.2020

Assistant Manager

Greenwood Victioria (ETM Group)
10.2016 - 11.2017

GCSEs -

Darrick Wood Secondary School

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George Penny