George Omoboya
Dagenham,Barking and Dagenham
Summary
Customer-focused Apple professional with extensive experience delivering exceptional sales, service, and technical solutions within high-performing retail environments. Demonstrated ability to understand customer needs, identify ownership opportunities, and recommend tailored Apple solutions that drive customer satisfaction, loyalty, and business growth. Highly skilled in mentoring colleagues, sharing product knowledge, and supporting team development to deliver outstanding customer experiences. Passionate about technology, consumer trends, and helping customers discover how Apple products and services can enrich their personal and professional lives. Recognised for strong communication skills, adaptability, and a commitment to Apple’s values of inclusion, diversity, and excellence.
Overview
9
9
years of professional experience
Work history
Technical expert
Apple
Stratford, Newham
2022.06 - Current
- Delivered personalised recommendations by matching customer needs with suitable Apple products and purchase options.
- Demonstrated product and service knowledge to highlight ecosystem benefits and ownership opportunities.
- Tracked emerging technology trends and competitor offerings to guide informed customer choices.
- Balanced technical appointments, customer engagement, and store priorities in fast-paced shifts.
- Coached technical specialists, experts, and store colleagues through practical knowledge sharing.
- Explained complex technical information clearly for customers with varying technical understanding.
- Collaborated with cross-functional teams to deliver a seamless, positive customer experience.
- Completed quality inspections and maintained compliance with Apple service and store standards.
Specialist
Apple
Stratford, Newham
2021.11 - 2022.05
- Led discovery conversations to confirm needs and recommend suitable Apple solutions.
- Introduced customers to product, service, and purchase options for better experiences.
- Presented product features and benefits to increase confidence and encourage ownership.
- Coordinated customer engagement to meet store objectives using strong product knowledge.
- Provided technical guidance and basic troubleshooting support during customer visits.
Supervisor
Stormfront (Apple Authorised Service Provider)
Romford, Havering
2017.09 - 2020.02
- Led by example to deliver exceptional customer experiences and uphold operational standards.
- Utilised extensive Apple product and service knowledge to drive sales performance and customer loyalty.
- Presented tailored solutions based on customer requirements, supporting both consumer and business customers.
- Organised team workflow and sales floor activities to optimise customer engagement and store efficiency.
- Coached and motivated team members to achieve performance goals and maintain service excellence.
- Supported operational management, including cash handling, opening and closing procedures, and issue resolution.
- Fostered an inclusive, collaborative environment that encouraged continuous learning and development.
Education
Bachelor of Science - Computer Science And Networking
University of Bedfordshire
09/2014 - 07/2017
Skills
Solution-based selling
Customer needs analysis
- Product demonstrations
- Apple product expertise
- Relationship building
- Team mentoring and coaching
- Sales support
- Communication and influencing skills
- Customer journey management
- Technical troubleshooting
- Problem solving
- Cross-functional collaboration
Timeline
Technical expert
Apple
2022.06 - Current
Specialist
Apple
2021.11 - 2022.05
Supervisor
Stormfront (Apple Authorised Service Provider)
2017.09 - 2020.02
Bachelor of Science - Computer Science And Networking
University of Bedfordshire
09/2014 - 07/2017