I bring 4 years of customer service experience within retail. Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment within fast food. 2 Promotions under my belt with each job role being different. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
Work history
ABC Joinery
01.2018
I did work experience in joinery in the summer holidays with my cousin
I learned abs understood what it was like to be in a work environment, and I saw what it was like to work 9-5 each day and the challenges and the struggles that come with working and how to overcome to each hurdle.
Area Leader (Floor Manager)
Edge Restaurants NW Ltd McDonald’s Altrincham Retail Park
08.2020 - 08.2024
Working at McDonald’s requires many skills, and it opens many opportunities to become a supervisor (Crew Trainer) and a manager
It delivers many teaching and learning skills, working in different conditions such as very busy or quiet, working at McDonald’s is always required to have full desire and concentration to the task day in day out
It gives many life skills and opens many doors to having good persona skills and group skills It certainly will help me with being experienced in the future and understanding my fellow colleagues as McDonald’s is a very high demand workplace
I have collected badges to do with customer service and care quality, and vital ingredients
These all helped towards becoming a supervisor trainer
Being a supervisor requires many skills and being knowledgeable about the job at hand and also being able to solve a problem that may occur this will require thinking fast, also being a supervisor requires being a role model to others and new staff and crew members they will then look up to me and see how I do my day-to-day job
I conduct myself in the right manner and set a perfect example to new crew members on how to work for example having the right uniform and having the right attitude to every member of staff and every customer
I have also been given the chance to run the shift as the “shift manager” I was supervised by the actual shift manager
My job was to count the safe in the morning, cash up tills at change over and for breaks
I had to have good management skills and good people skills to be able to keep my colleagues happy and customers
I had to deal with any complaints
Attended to customer needs promptly, leading shop teams by example.
Mentored staff on handling and resolving customer concerns.
Education
Bachelor of Science - Sport And Exercise Science
Manchester Metropolitan University
Manchester
09.2022 - 05.2026
GSCE -
The Kingsway School
Cheadle
09.2013 - 05.2018
Level 2 Diploma - Art and Design
Manchester College
Manchester
09.2018 - 05.2019
NCFE Level 3 - Sport and Physical Activity
Manchester College
Manchester
09.2019 - 05.2021
Skills
Leadership
Employee management
Retail management
Confident communicator
Customer Service
Cash management
Dispute management
Affiliations
Played in the FA Youth Cup 3 times for my local football team Cheadle Town FC. Also played for semi pro outfit in Maine Road FC who are Manchester City' supporters club.
I have played football since the age of 5. I am well travelled. I enjoy running most evenings keeping healthy
Accomplishments
When I was younger I was involved in beavers and scouts this helped me to gain life skills and experience challenges that I may face later in life. I collected many badges during my time in beavers and scouts. I became more independent.
Timeline
Bachelor of Science - Sport And Exercise Science
Manchester Metropolitan University
09.2022 - 05.2026
Area Leader (Floor Manager)
Edge Restaurants NW Ltd McDonald’s Altrincham Retail Park