George Maitland
Penicuik
Summary
Hard working and goal driven, 20+ years retail experience working in fast paced and pressured environments. Excellent understanding of adaptability and the importance of change within the work place. Excellent customer service, several years of experience de-escalating difficult encounters. Strength in the Development & Coaching of staff members & Team Building.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Team leader
Co-op Food
Edinburgh
11.2011 - Current
- Planned Rota's making best use of availability to match sales forecast, maintaining cover throughout each shift whilst meeting payroll.
- Managing and developing team members to get the most out of varied skill sets.
- Implementation of new policy and procedures as and when they are updated, completing staff training in line with time frames provided.
- Running Store in Managers Absence.
- Cash Handling - balancing/filling/emptying till's, Investigating variances, Banking & cash collection.
- Actioning Purchase vs Turnover & Electronic branch invoice reports weekly, ensuring any charges or credits missing are recorded and queried.
- Store Expenses - Managing consumable orders and store controlled costs to ensure the store was fully equipped within budget provided, Reviewing store Periodic Profit and Loss reports.
- Stock Management - Daily gap scans, adjusting stock figures whilst required to ensure best availability to push sales targets.
- Monitoring & actioning daily compliance checks for operational and health & Safety, ensuring store trade maintains legality.
- Participated in stock take, actioning reports, correcting errors.
- Merchandising - Implementing Planograms and Promotional Event changes, Setting up key promotional area's to drive sales opportunities.
Education
Certificate of Higher Education - HNC Creative Industries & Arts Web Development
Edinburgh College
Edinburgh 09.2006 - 07.2007
Certificate of Higher Education - NC Computing & IT: Software Development
Edinburgh College
Edinburgh 09.2003 - 07.2004
Skills
- Employee coaching and mentorship
- Administrative procedures
- Resilience under pressure
- Visual merchandising
- Strategic thinking
Affiliations
- Online Gaming
- Football, Attending Home team matches.
- Puzzles of any kind, Attending Pub Quiz events.
- Travelling
- Building, Repairing anything that is broken
References
References available upon request.
Timeline
Team leader
Co-op Food
11.2011 - Current
Certificate of Higher Education - HNC Creative Industries & Arts Web Development
Edinburgh College
09.2006 - 07.2007
Certificate of Higher Education - NC Computing & IT: Software Development
Edinburgh College
09.2003 - 07.2004
Similar Profiles
Luke WattsLuke Watts
Customer Team Member at Co-op FoodCustomer Team Member at Co-op Food
Eilidh McNairEilidh McNair
Customer team member at Co-op FoodCustomer team member at Co-op Food
Nawod WeerasekareNawod Weerasekare
Customer Team Member at Co-op FoodCustomer Team Member at Co-op Food