George Latham
London
Summary
A dedicated professional with expertise in solution development and remote support provision, known for efficient time management and on-site troubleshooting. Demonstrates flexibility with working hours and excels in customer service management, ensuring exceptional client communication. Committed to leveraging skills in customer service to enhance client satisfaction and drive business success.
Overview
8
8
years of professional experience
Work history
Field Services Engineer
Zenzero
London
2025.08 - 2026.04
- Maintained accurate records, improved traceability and accountability.
- Ensured customer satisfaction with timely resolution of service requests.
- Improved system performance by conducting routine maintenance and checks.
- Adhered strictly to safety protocols, minimised workplace accidents and incidents.
IT system administrator
GB Railfreight
London
2022.05 - 2025.08
- Provided round-the-clock technical support to staff, enhancing user experience and productivity.
- Coordinated hardware installations and upgrades, improving overall system performance.
- Prepared IT reports for management review detailing system usage statistics and recommended improvements.
- Collaborated on IT projects with cross-functional teams, delivering innovative solutions.
- Trained end-users on safe computing practices, reducing instances of security breaches.
First/Second Line Support
Early Years Alliance
London
2021.05 - 2022.05
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Increased customer satisfaction by resolving issues.
IT Desktop Support
euNetworks
London
2018.08 - 2021.03
- Carried out day-to-day duties accurately and efficiently.
- Oversaw daily operations to achieve high productivity levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Applied positive customer service approach to increase satisfaction levels.
Education
Security Fundamentals & Networking Fundamentals
LDN Apprenticeships
LondonSkills
- Solution development expertise
- Remote support provision
- Efficient time management
- On-Site troubleshooting
- Flexible working hours
- Customer Service
- Client communication
- Customer service management
Affiliations
- Gaming
- Tabletop Games
Timeline
Field Services Engineer
Zenzero
2025.08 - 2026.04
IT system administrator
GB Railfreight
2022.05 - 2025.08
First/Second Line Support
Early Years Alliance
2021.05 - 2022.05
IT Desktop Support
euNetworks
2018.08 - 2021.03
Security Fundamentals & Networking Fundamentals
LDN Apprenticeships