George Katsikadakos
Loddon
Summary
Results-driven Commercial Manager with over 25 years of progressive experience in maritime operations, cruise management, and commercial strategy across EMEA. Proven track record of leading teams, managing high-profile accounts, and driving revenue growth. Adept at building client relationships, streamlining operations, and delivering solutions in high-pressure environments. Strong analytical thinker with a background in naval architecture and marine engineering.
Overview
35
35
years of professional experience
4
4
years of post-secondary education
Work History
Commercial Director / Co-Owner
Martin Shipping & Co LDA
Loddon
01.2025 - Current
- Provided extensive leadership by effectively communicating strategic goals and plans.
- Improved customer satisfaction ratings by implementing training programs focused on enhancing communication skills within the sales team.
- Collaborated with product development teams to ensure alignment between customer needs and product offerings.
- Implemented efficient processes for lead generation and management, optimizing sales conversion rates.
- Identified strategic acquisition targets, contributing to company expansion efforts.
Regional Sales Director
Harbor Lab
11.2022 - 12.2024
- Co-develop and implement a comprehensive sales strategy aligned with business and company goals.
- Set ambitious sales targets and manage a pipeline to consistently achieve or exceed revenue goals.
- Identify and penetrate new markets/opportunities.
- Cultivate and maintain strong relationships with key prospects and clients.
- Ensure high levels of customer satisfaction by collaborating with Customer.
- Success and Platform Support teams.
- Work closely with Marketing to develop demand generation strategies and sales enablement materials.
- Collaborate with Product teams to provide feedback on market needs and customer pain points.
- Partner with Revenue Operations to optimize pricing, contracts, and sales processes.
- Monitor and analyze sales performance metrics, providing regular reports to senior leadership.
- Use data-driven insights to refine strategies and improve performance.
- Manage and maintain sales forecasts, pipeline, and CRM data integrity.
Commercial Director
S5 Agency World
11.2021 - 10.2022
- Developed strong relationships with key clients, resulting in long-term partnerships and repeat business.
- Provided extensive leadership by effectively communicating strategic goals and plans.
- Developing and executing regional sales strategies
- Oversaw supply chain management activities, ensuring timely sourcing and delivery of materials while minimizing costs.
- Increased sales revenue by developing and implementing strategic marketing plans tailored to specific industries.
- Coordinated cross-functional teams to ensure on-time delivery of products and services, maintaining positive client relationships.
Commercial Manager
Inchcape Shipping Services
12.2015 - 10.2021
- Spearhead sales initiatives across Greece and Cyprus, managing end-to-end client engagement.
- Led pricing strategy and account development for Marine Services (MS) unit.
- Built a strong pipeline through active networking and brand positioning.
- Maintained CRM data integrity and generated robust growth: +23% YoY revenue in 2016, +170% YoY revenue in 2017.
Operations Manager – MEDNET HUB
Inchcape Shipping Services
11.2008 - 11.2015
- Led a team handling regional operations across 8 East Med countries.
- Oversaw budget reports, P&L, service quality, and customer relations.
- Achieved ≥25% annual revenue growth.
- Acted as principal contact for yacht operations in Greece, Italy, and the Adriatic.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and implemented strategies to maximize customer satisfaction.
Cruise Operations Manager
Inchcape Shipping Services
11.2005 - 10.2008
- Managed a team of 15, driving ISO/HSSE compliance and high customer satisfaction.
- Implemented business strategies and revenue forecasting.
- Negotiated with Piraeus Port Authority and International Maritime Union.
- Delivered consistent annual revenue growth of ≥30%.
Cruise Operations Officer
Inchcape Shipping Services
04.2002 - 10.2005
- Coordinated cruise calls across all Greek ports.
- Served as the lead contact for CUNARD LINES and HOLLAND AMERICA CRUISES for QUEEN MARY II & M/S WESTERDAM during the Athens 2004 Olympics.
Operations Officer
Inchcape Shipping Services
10.1999 - 03.2002
- Managed day-to-day port operations for various vessel types.
- Handled logistics, compliance, invoicing, and stakeholder communication.
- Developed strong relationships with vendors, negotiating contracts to achieve cost savings for the organization.
- Mentored junior team members, fostering professional development and enhancing overall team performance.
- Contributed to business development efforts to drive revenue and meet corporate objectives.
- Introduced new software tools to streamline workflow processes, increasing departmental efficiency while reducing errors.
- Analyzed performance metrics, identifying areas for improvement and implementing necessary changes.
Operations Officer
Global Maritime Agency Ltd
05.1995 - 09.1999
- Oversaw dry-docking technical matters and boarding officer duties.
- Updated and published standard operating procedures (SOPs).
- Optimized business processes to foster operational efficiency.
Apprentice Naval Architect & Marine Engineer
Hellenic Shipyards
09.1990 - 12.1993
- Supported design and outfitting for naval vessels (MEKO A200 & HSY 55).
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
Education
B.Sc. - Naval Architecture and Marine Engineering, Marine Casualty Investigation, Risk Management, Ship Design
National Technical University of Athens
01.1990 - 01.1994
Skills
- Strategic Sales & Business Development
- Maritime Operations & Logistics
- Contract & Risk Management
- Budgeting & P&L Oversight
- Client Relationship Management
- Team Leadership & Staff Development
- Project & Change Management
- Salesforce CRM
- KPI Optimization
Timeline
Commercial Director / Co-Owner
Martin Shipping & Co LDA
01.2025 - Current
Regional Sales Director
Harbor Lab
11.2022 - 12.2024
Commercial Director
S5 Agency World
11.2021 - 10.2022
Commercial Manager
Inchcape Shipping Services
12.2015 - 10.2021
Operations Manager – MEDNET HUB
Inchcape Shipping Services
11.2008 - 11.2015
Cruise Operations Manager
Inchcape Shipping Services
11.2005 - 10.2008
Cruise Operations Officer
Inchcape Shipping Services
04.2002 - 10.2005
Operations Officer
Inchcape Shipping Services
10.1999 - 03.2002
Operations Officer
Global Maritime Agency Ltd
05.1995 - 09.1999
Apprentice Naval Architect & Marine Engineer
Hellenic Shipyards
09.1990 - 12.1993
B.Sc. - Naval Architecture and Marine Engineering, Marine Casualty Investigation, Risk Management, Ship Design
National Technical University of Athens
01.1990 - 01.1994
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