George Hunt
Summary
Versatile professional with expertise in teamwork and leadership, demonstrated through roles as a Team Lead managing diverse teams and leading support groups. Proficient in multichannel support, social media platforms, and KPI analysis, with strong skills in time management and employee performance reviews. Adept at using Microsoft Outlook, Word, and Excel to enhance productivity. Committed to fostering inclusive environments and driving organisational success through effective communication and strategic management.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer Service Team Leader
Oh Polly
Wirral, Merseyside
03.2024 - 02.2026
- Provided comprehensive product knowledge training to new employees, enhancing their confidence and performance on the job.
- Ensured compliance with company policies and regulations by conducting regular audits of team operations.
- Monitored team's performance, providing constructive feedback for continuous improvement.
- Demonstrated superior conflict-resolution skills in managing difficult customers situations, maintaining professional composure at all times.
- Developed standard operating procedures to streamline workflow in the department.
- Completed documentation and logs each day, generating detailed weekly reports.
- Coordinated cross-departmental collaboration for improved workflow.
Customer Service Senior Executive
Oh Polly
Wirral, Merseyside
09.2023 - 03.2024
- Led the team for successful execution of annual corporate goals.
- Spearheaded major projects, yield significant improvements in efficiency and productivity .
- Established key relationships with stakeholders, contributing towards long-term success of the company .
- Maintained smooth operations through careful management of office workflow and administrative processes.
Customer Service Agent
Oh Polly
11.2021 - 09.2023
- Through my time as a customer service agent I developed an invaluable knowledge base of all processes, departments, and the business as a whole. I have further developed teamwork skills, communication, and connections across other departments. I was trained and experienced in dealing with a plethora of queries, becoming a reliable and dependable member of the team. I assisted in competitions, trustpilot, admin, training, operations work, and social media activity.
Forklift operator/ Warehouse operative
Smylies
08.2020 - 10.2021
- Working as a warehouse operative, I was given a strong understanding of logistics and the baselines of a business’ operations. I performed Ad-hoc duties which included use of the booking and order management system, becoming proficient in it during my time here.
Seasonal usher
Odeon
12.2017 - 02.2018
Education
GCSEs -
Wirral Grammar School for boys
09.2015 - 08.2018
A levels - undefined
Wirral Grammar School for boys
09.2018 - 05.2020
Skills
- Teamwork
- Multichannel support experience
- Social media platforms usage
- KPIs understanding
- Time management expertise
- Performance reviews conducting
- Employee management
- Microsoft Outlook, Word and Excel
Affiliations
- Snowboarding
- Martial Arts
Certification
Fire Warden training, emergency first aid qualifications, Advanced Excel qualifications
References
References available upon request.
Other interests
I enjoy volunteering and have been involved in a volunteering trip to Kenya. Our goal was to teach English, Maths and help construct classrooms in Nakuru. I independently fundraised this through sponsored activities, and organised events.
Timeline
Customer Service Team Leader
Oh Polly
03.2024 - 02.2026
Customer Service Senior Executive
Oh Polly
09.2023 - 03.2024
Customer Service Agent
Oh Polly
11.2021 - 09.2023
Forklift operator/ Warehouse operative
Smylies
08.2020 - 10.2021
A levels - undefined
Wirral Grammar School for boys
09.2018 - 05.2020
Seasonal usher
Odeon
12.2017 - 02.2018
GCSEs -
Wirral Grammar School for boys
09.2015 - 08.2018