Summary
Overview
Work history
Education
Skills
Certification
Affiliations
References
Timeline
Generic

George Gosden

Bournemouth,United Kingdom

Summary

Dynamic professional with a diverse skill set including: customer service, technical support, retail sales and manual handling.

I am an outgoing individual, currently studying Music & Sound Production at Bournemouth University part time as a mature student, running an eBay store selling hobby equipment on the side.

Being self employed has taught me great customer service skills, and time management for dispatch and order fulfillment, however I am now looking to expand my skill-set and work within a company.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Operations Coordinator

DFDS
Poole, Dorset
06.2025 - 11.2025
  • Conducted customer and business check-ins for ferry boarding.
  • Informed customers of adverse decisions with respect and clear communication.
  • It was crucial to be able to stay calm under pressure while doing this job, as we had strict time guidelines.

The operation in Poole has now ended for the winter season.

IT Technician

iFixTech
Wallisdown
01.2024 - 01.2025
  • Managed shop operations independently.
  • Greeted and consulted customers to provide tailored quotes and solutions.
  • Processed payments and handled phone inquiries.
  • Resolved technical issues for customers.
  • Assisted in managing inventory of IT equipment and supplies, ensuring adequate stock levels were maintained.

Nightclub AV Technician

University of Essex Students’ Union ‘Subzero’
Colchester
09.2022 - 12.2023
  • Managed setup and dismantling of sound and lighting equipment for club events and activities.
  • Conducted thorough cleaning and safety inspection for closing at the end of the night.
  • Troubleshot and resolved technical issues during live events to maintain uninterrupted service.


Web Developer

Naglotech
Clacton-on-Sea
01.2021 - 12.2022
  • During this role I was responsible for liaising with clients in order to understand their requirements when it came to creating bespoke websites.
  • Developed responsive web applications using various JavaScript frameworks.
  • Managed hosting environments and database administration.

Software Engineer

SB Systems
Colchester
08.2020 - 12.2021
  • I was a full stack software developer, developing bespoke systems from scratch using C# ASP.NET, JavaScript and SQL.

Network Engineer

BRITISH TELECOMMUNICATIONS (BT)
01.2017 - 08.2020
  • When working with BT my duties were to build, troubleshoot and manage - physically and remotely-small networks & systems.
  • A large portion of the job was manual labour such as transporting heavy server racks, and ensuring that labs were kept clean and tidy to ensure safety standards were met.
  • Collaborated with cross-functional teams to troubleshoot complex network issues effectively.

Team Member

Gregg’s
Colchester
01.2017 - 12.2017
  • When working at Greggs my duties included: washing dishes, mopping floors, preparing and handling food - and serving customers at the tills.

Crew Member

McDonalds
Colchester
01.2014 - 12.2015
  • My duties included cooking, cleaning, customer service and restocking.

Education

A Level - English Literature & Language

The Sixth Form College
Colchester

A Level - Geography

The Sixth Form College
Colchester

GCSEs -

The Stanway School
Colchester
09.2010 - 09.2015

Skills

  • Customer service
  • IT support
  • Retail sales
  • Management
  • Manual handling
  • Programming
  • Technical Knowledge

Certification

  • Microsoft Technology Associate
  • BCS Level 4 Diploma in Software Engineering

Affiliations

  • Painting
  • Music Production
  • Web Development

References

References available upon request.

Timeline

Operations Coordinator

DFDS
06.2025 - 11.2025

IT Technician

iFixTech
01.2024 - 01.2025

Nightclub AV Technician

University of Essex Students’ Union ‘Subzero’
09.2022 - 12.2023

Web Developer

Naglotech
01.2021 - 12.2022

Software Engineer

SB Systems
08.2020 - 12.2021

Network Engineer

BRITISH TELECOMMUNICATIONS (BT)
01.2017 - 08.2020

Team Member

Gregg’s
01.2017 - 12.2017

Crew Member

McDonalds
01.2014 - 12.2015

GCSEs -

The Stanway School
09.2010 - 09.2015

A Level - English Literature & Language

The Sixth Form College

A Level - Geography

The Sixth Form College
George Gosden