George Goodwin
Reigate,Surrey
Summary
Dynamic professional with expertise in account management and sales, demonstrating strong leadership and negotiation skills. Proven ability to build lasting relationships and ensure customer satisfaction. Committed to leveraging these competencies to drive business growth and achieve strategic objectives.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Operations Manager
Yardlink Ltd
London
2023.06 - 2026.02
- Managed team of six operations executives, coaching staff members, managing performances & delegating workload based on prioritisation
- Converted new enquiries into repeat spending accounts through strong customer service and commercial negotiation, contributing to margin growth from 15% to 18% in 12 months
- Identifying new opportunities within existing client base to win more orders by ascertaining what category of hire equipment sites were using, and offering new categories to increase yearly spend
- Liaising directly with buyers to understand where and why orders were lost, ascertaining whether it was due to cost, response time, loyalty to another supplier etc
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
Customer Service Operations Team Lead
Yardlink Ltd
London, England
2022.03 - 2023.06
- Building relationships with buyers and decision makers from existing clients and new clients to understand needs and use those needs to secure deals
- Converting enquiries into orders through securing best costs from company supplier network, adding appropriate margin and quoting clients
- Negotiating rates with suppliers once orders were won to maximise margin
- Managing ales cycle from enquiry coming in, to quoting client, booking order, then dealing with invoice queries if applicable
- Booking 70+ orders per week leading to achieving profitability
- Implemented quality control measures leading to significant error reduction.
Operations Executive
Yardlink Ltd
London, England
2021.03 - 2022.03
- Booking orders on in house platform ensuring all details such as delivery date, delivery location and costs were correct
- Decreased missed call percentage from 9% to 5% weekly
- Sourcing plant, tools, welfare, and various other items from wide range of suppliers to deliver to clients
- Resolving invoice queries from both clients and supplier through liaising with both internal credit control, and supplier credit control to come to resolution
- Quoting 30+ clients per day to secure orders
Hire Co-ordinator
AllenHire
Reigate, Surrey
2017.03 - 2021.03
- Managed over 30 orders, off hires, enquiries per day
- Created driver routes depending on locations and specific delivery time requests
- Taking payments from clients
- Completed stock inventories
- Booked safety checks of hire equipment
Education
Some College (No Degree) - Business
Reigate College
Reigate 2012.01 - 2014.01
Skills
- Account management and sales
- Leadership
- Negotiation
- Relationship building
- Customer satisfaction
Websites
SKILLS & INTERESTS
Interests - Regular gym goer, travel, football, cricket
Affiliations
- Gym, Football, Cricket
Timeline
Operations Manager
Yardlink Ltd
2023.06 - 2026.02
Customer Service Operations Team Lead
Yardlink Ltd
2022.03 - 2023.06
Operations Executive
Yardlink Ltd
2021.03 - 2022.03
Hire Co-ordinator
AllenHire
2017.03 - 2021.03
Some College (No Degree) - Business
Reigate College
2012.01 - 2014.01