George Gerard
South Woodham Ferrers,Essex
Summary
Self-driven and commercially minded professional with 8+ years’ experience within large corporate environments, specialising in financial billing, accounting support, client management, and revenue-focused operations. Experienced in managing complex processes, improving efficiencies, and building strong stakeholder relationships. Thrives in fast-paced environments with exposure to new ideas and challenges, whilst applying strong technical skills to streamline day-to-day operations. Now seeking a more hands-on role with the opportunity to directly contribute towards business growth, operational improvement, and revenue generation.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Senior billing professional
Fiserv
Basildon, Essex
07.2024 - Current
- Assisted in maintaining relationships with key external clients for billing support.
- Collaborated with technical and non-technical teams to help ensure project completion and product offerings.
- Supported large-scale projects by providing input on pricing terms for contract finalisation and client billing.
- Reviewed newly signed contracts and integrated terms within accounting system to facilitate seamless financial operations.
- Provided assistance for team and business in query management and resolution.
- Developed tools and automation flows used by the team and other business areas.
- Oversaw billing data from multiple surrounding systems to ensure accuracy.
- Coordinated billing activities to meet deadlines.
- Created tools for monthly reporting.
- Established processes for cash management.
- Managed internal and external policies to meet audit requirements.
- Oversaw transitions from multinational teams to consolidate billing systems into a single platform.
Billing Analyst
Fiserv
Basildon, Essex
07.2023 - 07.2024
- Reviewed client contracts for accurecy and enabled client billing
- Managed a portfolio of clients to provide regular invoices and reports
- Generated monthly high volumes of invoices for high values clients
- Resolved client queries about their bills whilst maintaining high levels of service.
- Streamlined invoicing processes to improve efficiency.
- Maintained up-to-date knowledge of billing regulations and industry standards.
- Organised training sessions for new team members; shared best practices and lessons learned from past experiences.
- Conducted regular audits on customer accounts for accuracy in billing details.
- Reviewed output from multiple team memebers
- Participated in system improvement projects related to the billing process, contributing towards increased accuracy and efficiency.
- Proformed balance sheet reconcilations and revenue reporting
Credit controller
Fiserv
Basildon, Essex
01.2023 - 07.2023
- Comunicated with clients to maintain cash flow and minimising debtor delinquency.
- Executed bank reconciliation and cash application processes.
- Reviewed and reported on accounts receivable ledger regularly.
- Developed tools for tracking disputes and coordinating collection activities.
- Utilised back channeling techniques to establish new lines of communication with unresponsive debtors.
- Collaborated with client management and legal teams to facilitate the collection of unpaid invoices.
Operations Collections specalist
Fiserv
Basildon, Essex
05.2019 - 01.2023
- Handling high volume inbound & outbound calls a professional and impartial demeanour.
- Demonstrating empathy and understanding of a customers circumstances.
- Using negotiation tools available to me to come to agreements with customers to prevent further arrears and reach an affordable resolution based on their circumstances.
- Trained new staff members on collection policies and procedures, ensuring consistency across the team.
Education
AAT level 2 - Accounting
First intuition
Colchester, Essex 09.2024 -
BTEC - Information Technology
South Essex College
Southend-on-Sea 09.2014 - 07.2017
GCSEs -
Futures comunity college
Southend-on-SeaSkills
Contract management
Communication skills
Revenue reporting
Accounting principles
C# programming
MySQL database management
HTML and CSS development
Accounts receivable and payable
Power Platform automation
Microsoft Office Suite proficiency
Advanced Excel techniques
Excel macros development
SAP accounting software
Oracle Goleo accounting software
Oracle UFO accounting software
Sage 50 accounting software
Timeline
AAT level 2 - Accounting
First intuition
09.2024 -
Senior billing professional
Fiserv
07.2024 - Current
Billing Analyst
Fiserv
07.2023 - 07.2024
Credit controller
Fiserv
01.2023 - 07.2023
Operations Collections specalist
Fiserv
05.2019 - 01.2023
BTEC - Information Technology
South Essex College
09.2014 - 07.2017
GCSEs -
Futures comunity college