George Gavalas

Oversaw daily operations of a high-volume Spanish tapas restaurant, leading a team of 25+ front and back-of-house staff.

Managed financial performance, including budget control, cost analysis, supplier negotiations, and daily cash/bank reconciliations.

Increased profitability by implementing waste-reduction strategies and optimizing staff scheduling to align with peak service hours.

Delivered consistently high service standards, and repeat guest loyalty.

Directed recruitment, training, and performance management, improving staff retention and team productivity.

Coordinated marketing campaigns and local partnerships that boosted reservations and revenue.

Ensured compliance with food safety, health & safety, and licensing regulations.

Submitted nightly operational and financial reports to management.

Coordinated workflow with housekeeping and reception to ensure seamless operations.

Scheduled and coached night staff to deliver professional guest services.

Monitored guest safety and security, escalating incidents where necessary.

Cultivated strong guest and staff relationships to maintain ambience and satisfaction.

Held cross-department meetings to review performance and morale.

Oversaw front desk operations and guest service delivery.

Managed hotel accounts and records, enabling accurate daily reports.

Directed night staff shifts to uphold service quality and compliance.

Conducted staff briefings and maintained security vigilance.

Delivered accurate financial reconciliations, balancing cash drawers and daily accounts.

Assisted with guest check-ins/check-outs and handled reservations.

Monitored site security and guest safety through patrols and compliance checks.

Compiled accurate handover reports for day management.

Used Microsoft Excel and reporting tools to track data and performance.

Checked guests in/out, handled payments, reservations, and security floor walks.

Performed night audits, resolving rate discrepancies with 100% accuracy.

Delivered warm, professional guest services at the front desk.

Maintained safe and secure overnight hotel environment.

Took drink/food orders and assisted bar/kitchen prep.

Served drinks and meals, cleared tables, and maintained service speed.

Provided friendly, efficient service in a fast-paced hospitality environment.

Processed, picked, and packed high-volume orders with accuracy.

Checked stock, resolved discrepancies, and maintained order fulfilment records.

Assisted customers with purchases and updated product labelling.

Carried out audits, document reviews, and compiled evidence of compliance.

Applied risk-based methodologies to minimise company risk.

Recommended improvements for processes and internal controls.

Conducted fraud investigations with discretion.

Managed store inventory, stock control, and reconciled cash/card statements.

Prepared financial reports, managed supplier negotiations, and boosted sales.

Supervised teams, ensured compliance with health & safety, and trained staff.