George Dumitrache
Bicester
Summary
I am a dedicated, ambitious, charismatic and professional individual. I enjoy customer
interaction, taking pride in providing excellent customer service and creating delightful dining
experiences for guests. I love working in a team and I get satisfaction from helping both
customers and staff. I have great levels of personal energy, I am hands-on with great attention to
detail and able to maintain focus and positive attitude in stressful situations and high-volume
environments. I have over 12 years experience of working in Bicester Village, interacting with both
resident & international guests, adapting to their multicultural requests & creating a memorable
experience for them to leave with.
Overview
15
15
years of professional experience
Work History
Head Waiter - FOH Trainer
The Double Red Duke Bicester Village
10.2025 - Current
- Led team meetings to communicate updates, feedback, and reinforce service standards.
- Trained new waitstaff on menu knowledge, service techniques, and operational procedures.
- Trained staff members on use of POS system.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Assisting the managers in everyday duties of the restaurant.
- Ensuring the efficient flow of customers and & timely delivery of food and drinks orders.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
Floor Manager - Part-time
Monti's Burger Bar, Bicester
02.2025 - 01.2026
- Managed store inventory and stock levels to maintain availability of products.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction and retention.
- Managing daily store operations for smooth functioning and achieving sales targets.
Head Waiter - Bartender - Trainer
Farmshop Café & Restaurant, Bicester Village
06.2017 - 08.2025
- Providing training workshops & continuously developing service skills.
- Communicating between different departments to improve the service & create a circle-of-trust environment.
- Ensuring the food safety and health & safety regulations are being followed.
- Providing training workshops & continuously developing service skills.
- Collaborated with kitchen staff to ensure timely and accurate meal service.
Waiter - Bartender - Staff Trainer
Villandry Restaurant Bicester Village
05.2015 - 06.2017
- Assisted in training new staff, sharing best practices and improving overall team performance.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Developed knowledge of wine pairings and menu specialties to enhance guest recommendations.
Waiter
Carluccios’s Restaurant Bicester Village
06.2013 - 05.2015
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Sales Assistant
Hugo Boss Retail Store
06.2012 - 05.2013
- I have been assisting clients to choose the best suits for the desired occasion, taking measurements, working with the tailors, checking the garment and material quality.
F&B Assistant, Conference & Banqueting Assistant
Oxford Spires Four Pillars Hotel
04.2011 - 06.2012
- Assisting conference organisers and delivering at fast pace great experience for over 150 people banquets, parties, weddings & decorating, organising and cleaning the banquet rooms efficiently.
Education
Hospitality
Soho House
Bicester, United Kingdom02-2022
Certificate of Food Allergens - Hospitality
Soho House
London, United Kingdom05-2022
Buddy Training / House Trainer Certificate - Hospitality
Soho House
Soho Farmhouse05-2022
Certificate of Fire Marshal - Hospitality
Soho House
London04-2022
Certificate of Food Safety Level 2 - Hospitality
Soho House
Bicester, United Kingdom02-2022
Certificate of Health & Safety Level 2 - Hospitality
Soho House
Bicester, United Kingdom02-2022
Certificate in English Language “Distinction” -
Trinity College
London01-2020
Control of Substances Hazardous to Health COSHH Bayleaf Janitorial Supplies -
Villandry
Bicester, United Kingdom01-2017
High School Graduation Diploma -
Romania
Ploiesti06-2010
Skills
- Upselling Techniques
- High volume dining
- POS system operation
- Wine & Food Knowledge
- FOH Training
- Motivational Techniques
Languages
English
Bilingual or Proficient (C2)
Romanian
Bilingual or Proficient (C2)
Hobbies
travelling, reading, history, football
Timeline
Head Waiter - FOH Trainer
The Double Red Duke Bicester Village
10.2025 - Current
Floor Manager - Part-time
Monti's Burger Bar, Bicester
02.2025 - 01.2026
Head Waiter - Bartender - Trainer
Farmshop Café & Restaurant, Bicester Village
06.2017 - 08.2025
Waiter - Bartender - Staff Trainer
Villandry Restaurant Bicester Village
05.2015 - 06.2017
Waiter
Carluccios’s Restaurant Bicester Village
06.2013 - 05.2015
Sales Assistant
Hugo Boss Retail Store
06.2012 - 05.2013
F&B Assistant, Conference & Banqueting Assistant
Oxford Spires Four Pillars Hotel
04.2011 - 06.2012
Certificate in English Language “Distinction” -
Trinity College
Hospitality
Soho House
Certificate of Food Allergens - Hospitality
Soho House
Buddy Training / House Trainer Certificate - Hospitality
Soho House
Certificate of Fire Marshal - Hospitality
Soho House
Certificate of Food Safety Level 2 - Hospitality
Soho House
Certificate of Health & Safety Level 2 - Hospitality
Soho House
Control of Substances Hazardous to Health COSHH Bayleaf Janitorial Supplies -
Villandry
High School Graduation Diploma -
Romania