George Dobson

• Handle distressed or aggressive animals calmly, reducing potential harm.
• Collaborated with veterinarians, ensuring professional medical care for animals.
• Conduct routine AM/PM animal welfare checks to ensure animals are secure, with adequate food and water.
• Perform daily animal observations, including weekly teeth and weight checks where required.
• Carry out animal husbandry tasks such as clean-outs and water changes.
• Support service area operations: cage scraping, washing cages and enrichment items, laundering scrubs and lab coats, preparing new cages, and maintaining smooth day-to-day running of the unit.
• Assist in theatres: cleaning and resetting surgical areas, packing and sterilising surgical instruments, and sometimes supporting procedures as a non-sterile assistant.
• Experience working with a range of species, including starlings, chickens, chicks, mice, and rats.

• Dispensed medications accurately and processed client payments.

• Managed stock control, including ordering and inventory checks.

• Maintained high standards of cleanliness and organisation within the practice.

• Handled incoming calls, scheduled appointments, and responded to client enquiries.
• Facilitated successful veterinary consultations by preparing examination rooms prior to appointments.
• Delivered face-to-face and telephone client support, ensuring excellent customer service.
• Assisted veterinarians during consultations and procedures, including but no limited to weighing, health checks, nail clipping, vaccinations, IV placement, and euthanasia support.

• Provided efficient table service, taking food orders and delivering meals.
• Managed customer complaints and handled challenging situations with professionalism.
• Prepared and served a variety of drinks and cocktails to a high standard.
• Processed cash and card transactions accurately.
• Maintained cleanliness of tables, bar area, and overall service environment.

• Responsible for opening and closing procedures, ensuring smooth daily operations.
• Delivered high-quality customer service by taking orders and serving food and drinks.
• Prepared cocktails and a range of beverages to professional standards.
• Accurately processed cash and card payments.
• Managed bookings and reservations efficiently.
• Handled customer complaints calmly and effectively, maintaining service standards.

• Following rules to ensure safety of all customers and staff
• Play and interact with customers, many of them children
• Cash handling, taking card payments and making sure all orders were correct
• Working in a team to deal with busy periods
• Briefing a group of customers before entering the play centre
• Preparing drinks and food for customers

• Preparing a variety of drinks including cocktails to a set specification
• Cash handling and taking card payments, making sure that everything was correct
• Listening to the customers to make sure that customer's needs were always met
• Working as part of a team to deal with extremely busy periods and providing cover

• Working with a wide range of animals keeping in mind their individual needs
• Watched and learned from experienced members of staff when giving health checks
• Following instructions, making sure that each animal's needs were catered for
• Keeping Health and Safety in mind at all times, especially during cleaning
• Preparing different meals for all the different species of animals
• Cleaning of enclosures and the Zoo grounds