George Burnett
Monmouth,United Kingdom
Summary
I aim to be a reliable, friendly and hardworking customer service professional who quickly learns new concepts and skills. Passionate about helping people. Great communication skills with both customers as well as team members.
Overview
7
7
years of professional experience
Work history
Digital Skills Demonstrator
Hereford College of Arts
Hereford, Herefordshire
2025.01 - Current
- Conducted workshops on various digital design software, empowering students with practical skills.
- Collaborated with academic staff to enhance course delivery and ensure content relevancy to student needs.
- Developed lesson plans ensuring comprehensive curriculum coverage and alignment with learning objectives.
- Working to deadlines for creating handouts as well as using large format printers for promotion with the college as well as students exhibition prints.
Sales administrator
Mandarin Stone
Monmouth, Monmouthshire
2024.07 - 2024.12
- Processed customer orders through phone, email, live chat, and in-person interactions.
- Addressed and solved customer complaints effectively.
- Maintained up-to-date product knowledge on availability, pricing, and promotions.
- Communicated with logistics department to facilitate timely deliveries.
Retail assistant / Key holder
Mountain Warehouse
Monmouth, Monmouthshire
2019.06 - 2020.09
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Assisted in setup of special events and promotional activities, increasing customer engagement.
- Maintained clean shop floor, promoting a welcoming environment.
- Supported team members to enhance operational efficiency.
- Acted as primary contact for alarm incidents, coordinating with security and management to ensure swift resolution.
Education
GCSEs - English - B / Maths - C / Music - C
Monmouth Comprehensive School
Monmouth, MonmouthshireBTEC L3 - Public Services - D*D*D
Coleg Gwent
Usk, MonmouthshireBachelor of Arts - Interior Design - 2:1
Cardiff Metropolitan University
CardiffSkills
- Equipment handling
- Organized multitasking
- Cash handling
- Processing payments
- Teamwork and collaborations
- Detail orientated
Timeline
Digital Skills Demonstrator
Hereford College of Arts
2025.01 - Current
Sales administrator
Mandarin Stone
2024.07 - 2024.12
Retail assistant / Key holder
Mountain Warehouse
2019.06 - 2020.09
GCSEs - English - B / Maths - C / Music - C
Monmouth Comprehensive School
BTEC L3 - Public Services - D*D*D
Coleg Gwent
Bachelor of Arts - Interior Design - 2:1
Cardiff Metropolitan University