George Brown
Hawkhurst,Kent
Summary
Dynamic professional with a robust skill set in People Management, Change Management and Project Management, complemented by Prince2 Foundation and Practitioner Certification. Demonstrates exceptional communication and interpersonal skills, ensuring effective collaboration across diverse teams. Adept at problem solving and business analysis, with a strong focus on customer centricity and business acumen. Excels in building authentic relationships and employing coaching methodologies to develop individual team member potential. A driven professional with strong organisational and resource management skills ensuring efficient project execution, effective stakeholder communication, and the delivery of customer and business-focused solutions.
Overview
6
6
years of professional experience
Work history
Retail Physical Estate Coordinator
Waitrose & Partners
08.2024 - Current
- Successfully managed project budgets exceeding £2 million and timelines across multiple concurrent projects, consistently ensuring on-time and within-budget delivery through meticulous planning and risk mitigation strategies.
- So far i have conclusively overseen 50+ Investment Projects that resulted in a £750k sales benefit per annum.
- Saved the business £250k+ during Christmas 2024 period by introducing and leading a data driven approach to equipment allocations.
- Streamlined communication processes between shops and other key stakeholders to create a more efficient process
- Established effective working relationships with stakeholders for smooth project progression.
Team Manager Foodhall
John Lewis & Partners
London
04.2023 - 08.2024
- Led Partners and Managers through a transition into a ‘New way of working’ which streamlined our working operation. This resulted in a 5% decrease in our Pay % of Sales, and a 9% increase in Profit.
- Led a project working with the Visual Merchandising Team to really bring the Branch to life, this resulted in a 4% increase to our Customer Satisfaction score.
- Inspired other Team Managers to create a culture of excellence through sharing knowledge and coaching them on what 'exceptional standards' look like across the branch.
- Uncovered and resolved strategic and tactical issues impacting stock management and business operations. This resulted in having a more efficient and consistent day to day operation.
Estate Planning Specialist
Thornton & Baines
London
07.2022 - 03.2023
- Initiated contact with potential clients and analysed any need or wants they may have.
- Completed fact finds, goal reports and risk reports to assess a clients estate.
- Supported clients in setting clear financial goals with plans to achieve them.
- Researched financial products thoroughly to provide thorough, reliable client guidance.
- Would daily complete the process of selling legal products and the administrative work that it took to register them.
- Maintained up-to-date knowledge of legislation and policy changes.
Team Manager
Waitrose & Partners
, Kent
06.2019 - 06.2022
- Managed team of 120 partners, driving performance with motivational strategies to exceed sales targets and improve overall product availability for all customers.
- Introduced new concepts to reward customer loyalty to drive customer service results.
- Reduced food waste by 6% through influencing and coaching accountable Managers.
- Managed and identified food safety risks which resulted in a 98% score in a food safety inspection which was the highest score in the region at the time.
- Developed 5 Partners into Managerial roles.
- Played an integral role in helping the branch reach £30 million annual revenue, which was 17% up yoy.
Education
A-Levels - Business Studies A*/Mathematics C/Financial Studies C
The High Weald Academy
Cranbrook, Kent07.2017
Skills
- Interpersonal Skills
- Change Management
- Reliable and Professional
- Time Management
- Stakeholder Management
- Problem Solving
- Exceptional communicator
- Project Management
- Customer centricity
- Business acumen
- Business analysis
- Hiring Manager trained
- Disciplinary and Grievance Manager trained
- Prince2 Foundation and Practitioner Certification
Things I Enjoy
- Football
- Golf
- Socialising
- Innovating
- Keeping busy
Timeline
Retail Physical Estate Coordinator
Waitrose & Partners
08.2024 - Current
Team Manager Foodhall
John Lewis & Partners
04.2023 - 08.2024
Estate Planning Specialist
Thornton & Baines
07.2022 - 03.2023
Team Manager
Waitrose & Partners
06.2019 - 06.2022
A-Levels - Business Studies A*/Mathematics C/Financial Studies C
The High Weald Academy
Similar Profiles
Samuel MatthewsSamuel Matthews
Delivery driver at Waitrose & PartnersDelivery driver at Waitrose & Partners
Ben PurvisBen Purvis
Supermarket assistant at Waitrose & PartnersSupermarket assistant at Waitrose & Partners
Will PikeWill Pike
Supervisor at Waitrose & PartnersSupervisor at Waitrose & Partners
Georgia HilderGeorgia Hilder
Dental receptionist at StoneRock Dental CareDental receptionist at StoneRock Dental Care
Emma BlackburnEmma Blackburn
English Teacher Part Time at Private TutorEnglish Teacher Part Time at Private Tutor