Customer Service Administrator
Samba Catering LTD
Kingston upon Hull, East Riding of Yorkshire
08.2026 - 09.2026
- Provided friendly support to ensure exceptional customer service and satisfaction.
- Resolved customer concerns and escalated complex issues to supervisor for timely resolution.
- Received incoming calls and routed them promptly to relevant staff or departments.
- Assisted a wide variety of people with queries from staff and visitors.
- Processed sales orders, credit notes, and invoices for customers using Sage 50, ensuring accuracy and efficiency.
- Maintained confidentiality of sensitive information in line with data protection regulations.
- Sorted and stored physical and digital files for quick access daily.
- Retrieved and organised files for staff and tracked checked out documents.
- Adapted to new technologies quickly within 2 weeks using them efficiently.
- Assisted team by taking on various responsibilities as needed. to support team success wherever needed.
- Mentored learners to build subject confidence and competence consistently.
- Prepared food orders with attention to detail, following hygiene and safety standards.