George Basnett

•Coordinated all logistical aspects of international football trips, including booking flights, accommodation, and transportation while ensuring smooth operations that align well with client expectations.

•Liaised with multiple external stakeholders and suppliers across Europe to arrange services.

•Provided responsive and professional customer service via phone and email, handling enquiries and resolving issues.

•Created detailed, tailored travel itineraries and schedules for clients, showcasing high levels of accuracy, attention to detail, and organisation.

•Worked within defined budgets and maintained detailed records of financial transactions, supporting strong financial awareness and data input skills relevant to assisting finance functions.

•Built strong working relationships with football clubs and service providers to ensure smooth operational running.

•Maintained up to date knowledge of the football industry and coordinated travel around fixture schedules, reflecting the need for awareness and adaptability in the sport sector.

•Supported wider team objectives and administrative duties as required, ensuring collaborative and flexible working within a dynamic environment.

•Ensured all academy players were correctly registered with the relevant governing bodies.

•Oversaw and updated the online performance management system (PMA).

•Assisted with Academy Operations Lead to plan the seasonal schedule for all age groups.

•Worked with Head of Academy Recruitment with tracking the recruitment of new academy players & maintaining up to date records of players watched.

•Liaised with opposition on all academy fixtures and communicated to all players and staff accordingly.

•Recorded key points from Academy Management Team meetings.

•Completed general office administrative duties.

•Maintained and updated the customer data base and ensured all confidential information was protected.
•Liaised with different departments such as sales & installation teams to improve effectiveness of day to day running.
•Made sure all potential sales leads were chased up and dealt with.
•Communicated with customers and suppliers in the customer service department.
•Assisted in the scheduling and creation of sales objectives to be achieved.

•Delivered excellent customer service by answering queries and providing product information.
•Served customers in an open, friendly manner when paying for their items.
•Completed general administrative duties as and when required.

•Liasied with different in store departments to assist in the smooth running of the garden centre.