George Barclay

• Joined the business as an Apprentice Field Technician in May 2012 and successfully graduated in May 2013.
• Conducted installations and repairs of telecommunications equipment at customer premises.
• Followed safety protocols during field operations to ensure compliance and minimise risks.
• Utilised diagnostic tools and equipment to assess service quality and customer requirements.
• Engaged with customers to provide updates and ensure satisfaction with service provided.
• Handled customer queries efficiently; ensured positive customer relations.
• Worked diligently to meet customer needs, resulting in increased satisfaction levels.
• Undertook additional responsibilities willingly, displaying commitment towards job role.
• Assisted in training new technicians on best practices and safety protocols during field operations.
• Communicated with customers to explain service options and provide updates on installation progress.

• Responsible for the maintenance and repair of the HFC, telco, FTTP and XGS PON networks whilst ensuring all set KPI's are met.
• Flexible working including a standby on call rota covering 24/7.
• Resolving high capacity business faults within required customer SLA's.
• Resolving faults on mobile backhaul masts.
• Collaborated with cross-functional teams to enhance network infrastructure and service delivery.
• Installing and configured network equipment to ensure optimal performance and reliability.
• Conducted regular maintenance and upgrades of network systems to support evolving technologies.
• Optimised network performance by troubleshooting and resolving complex technical issues.

Promoted to Senior Specialist for Fibre in May 2023.

Additional responsibilities on top of Network Engineer role listed above:

• Mentored and coached colleagues in working with fibre and XGS PON networks.
• Supervised and worked with third party contract partners on emergency restoration and planned project work.
• Facilitated training sessions to upskill team members on emerging fibre technologies and methodologies.