Summary
Overview
Work history
Education
Skills
Timeline
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George Armstrong

Walton on ,Surrey

Summary

Enthusiastic and motivated individual eager to begin a career in estate agency. Strong communicator with excellent interpersonal skills and a genuine interest in helping people find their ideal homes. Demonstrates reliability, attention to detail, and a positive attitude that builds instant rapport with clients. Holds a clean UK driving licence and possesses solid local area knowledge.

Quick learner with natural problem-solving abilities and a collaborative approach to teamwork. Committed to delivering outstanding customer service and building lasting client relationships. Excited to develop professional skills in property sales, client consultation, and market analysis while contributing to a dynamic estate agency team.

Overview

2023
2023
years of professional experience

Work history

Landscape Gardener

Green Gardens
Addlestone, Surrey
  • Assisted in planning seasonal planting schedules for continual bloom display.
  • Advised clients on suitable plants selection based on sunlight exposure, soil quality, climate conditions among other factors.
  • Prepared flower beds prior to planting, ensuring optimal conditions for plant growth.
  • Provided routine care to trees for prolonged life span.
  • Mowed, trimmed and cut growth to specifications.
  • Maintained plant condition through considered pruning, trimming and treatment.
  • Inspected plants regularly and notified supervisor of any signs pests or diseases.
  • Increased lawn health through regular mowing, watering and fertilising tasks.
  • Achieved greener lawns by performing aeration and scarifying tasks regularly.
  • Maintained paved paths and patios with pressure washing activities, restoring original appearance.
  • Used wide range of hand tools, horticultural machinery and powered hand tools.
  • Delivered projects in line with budget and timeframe requirements.
  • Liaised with clients directly to identify and cater to strict garden specifications.
  • Collaborated with clients to assess landscaping requirements, implementing creative briefs to meet them.
  • Identified and carried out seasonal tasks including transporting established plants, autumn law care and mulching.
  • Discussed long and short-term plans directly with clients, offering invaluable advice relating to proper gardening.

Team member

Everyman Cinema
Walton on Thames, Surrey
10.2021 - 10.2022
  • Maintained high standards of food hygiene, securing customer trust.
  • Assisted in stock take, maintaining sufficient inventory at all times.
  • Managed cash register transactions for accurate record keeping.
  • Handled difficult customers, resulting in conflict resolution.
  • Provided excellent customer service to enhance business reputation.
  • Facilitated customer relations for increased brand loyalty.
  • Achieved efficient workflow with proper time management.
  • Displayed teamwork skills to improve overall productivity.
  • Delivered orders promptly, ensuring high levels of customer satisfaction.
  • Collaborated effectively with team members to meet project deadlines.
  • Warmly greeted customers and proactively reduced wait times.
  • Delivered reliable customer service with attention to detail even under high pressure.
  • Offered exceptional customer service with strong product knowledge.
  • Collaborated and offered support with extra tasks to meet team goals.
  • Advised customers on menu items, providing recommendations and addressing allergy concerns.

Customer service Representative (Seasonal)

Boats and Boards Ltd
Surbiton, Kingston upon Thames
06.2021 - 10.2022
  • Trained new hires for improved productivity and efficiency on the job floor.
  • Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Enhanced communication channels through regular updates on company policies and promotions.
  • Performed administrative duties contributing towards smooth store operations.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Ensured smooth running of operations with timely preparation of reports.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Advised customers on availability, pricing and location of products.

Education

NVQ Level 2 - Motor Sport Engineering

Brooklands College
Weybridge, Surrey
/2021 - /2022

GCSE in Maths, English, History, Science, Art -

Box Hill College
Dorking, Surrey
/2016 - /2020

Skills


Communication & People Skills:

  • Active listening abilities
  • Friendly, approachable manner
  • Ability to explain things clearly
  • Comfortable talking to strangers
  • Patient with different personality types
  • Professional phone manner

Personal Qualities:

  • Punctuality and reliability
  • Well-presented appearance
  • Honest and trustworthy nature
  • Resilient attitude (handling rejection)
  • Self-motivated and ambitious
  • Flexible with working hours (evenings/weekends)

Practical Skills:

  • Basic IT skills (computers, smartphones, social media)
  • Good organizational abilities
  • Attention to detail
  • Following instructions accurately
  • Time management
  • Multi-tasking capability

Life Experience:

  • Customer service experience (retail, hospitality, etc)
  • Local area knowledge
  • Social skills from sports teams, volunteering, part-time jobs
  • Sales experience
  • Problem-solving from everyday situations

Learning & Development:

  • Willingness to study for estate agency qualifications
  • Open to feedback and coaching
  • Eager to shadow experienced agents
  • Interest in property and the housing market


Timeline

Team member

Everyman Cinema
10.2021 - 10.2022

Customer service Representative (Seasonal)

Boats and Boards Ltd
06.2021 - 10.2022

Landscape Gardener

Green Gardens

NVQ Level 2 - Motor Sport Engineering

Brooklands College
/2021 - /2022

GCSE in Maths, English, History, Science, Art -

Box Hill College
/2016 - /2020

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George Armstrong