- Football played locally for many years
- Golf, once my football playing days were over I took this sport up, 10-15 years ago
- Socialising is a fantastic way to relax
Geoffrey Thomas
Warwick,Warwickshire
Summary
Experienced in Automotive with almost 27 years at JLR of a 43 years career within the industry.
I am responsible to determine the Body in White (BIW) aftermarket parts strategies within the Global Supply Chain Operations for new vehicle platforms and products.
Hardworking professional with focus on product development and customer satisfaction.
Skilled in managing product lifecycles, and collaborating with cross-functional teams to deliver high-quality products.
Adept at analysing previous strategies to determine best solutions capturing customer feedback to drive continuous improvement and ensure alignment with market needs and legislation.
Collaboration with engineering, manufacturing and service repair teams to ensure the best practice and solutions are in place to support the cost of ownership to the customer with a feasibility to repair procedure is published aligned to he parts available to purchase globally.
Overview
43
43
years of professional experience
Work History
Parts Product Specialist
Jaguar Land Rover Limited
Coventry, Warwickshire
2000.02 - 2026.11
- Developed and maintained comprehensive product knowledge to provide expert advice to customers.
- Identified customer needs to deliver relevant product solutions and promotions meeting target budgets.
- Addressed customer complaints regarding products, offering solutions that fostered loyalty.
- Tracked product changes to give customers current, accurate information.
- Notified product design teams of specific client requests and requirements.
- Participated in product development meetings, contributing ideas for new features and improvements.
- Liaised with suppliers to stay abreast of new product developments and updates.
- Coordinated with the logistics team to streamline delivery processes for optimal customer experience.
- Collaborated with the marketing team to create engaging product content for online platforms.
Parts Analyst Compiler
Clifford Thames Limited (now OEC)
Daventry, Northamptonshire
1993.08 - 2000.01
- Developed and implemented data analysis methodologies to support strategic decision-making.
- Developed reports summarising analytical findings to facilitate informed stakeholder decisions.
- Outlined plans for improvement actions and their implementation to drive project success.
- Managed cross-functional teams to deliver project outcomes within agreed timelines and budgets.
- Supported teams during implementations by producing clear instructions for effective change management.
- Wrote new manuals, definitions and SOPs guiding individual job titles on expectations and processes.
Parts Sales Representative
Trinity Motors Limited
Hinckley, Leicestershire
1991.03 - 1993.07
- Provided technical advice and product recommendations to customers, enhancing their purchasing decisions.
- Advised customers on product range, price, delivery, warranties and product use.
- Assessed customer product budget and requirements through consultations.
- Met sales targets through proactive promotion and excellent customer service.
- Presented new products and promotions to customers during sales events.
- Set up temporary sales structures at markets to attract new customers.
- Negotiated with suppliers to return defective or unsold stock, minimising financial losses.
- Created detailed reports on sales performance, stock levels, and customer feedback for management review.
Parts Counter Salesperson
Regent Garage (Quicks Limited)
Leamington Spa, Warwickshire
1983.07 - 1990.10
- Advised customers on product range, price, delivery, warranties and product use.
- Responded to telephone and email enquiries, providing prompt and accurate information on parts availability.
- Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
- Managed inventory levels, conducted stock checks, and reordered parts to maintain optimal stock levels.
- Conducted regular stock assessments to ensure accurate inventory levels. of products and updated inventory records with new totals.
- Analysed sales data to identify trends, popular products, and areas for improvement.
- Resolved customer complaints and issues swiftly, ensuring satisfaction and maintaining company reputation.
Education
GCSEs - Automotive
City & Guilds
Warwickshire1987-01
Skills
- Product cataloguing
- Supplier management
- Inventory management
- Data management
- Lifecycle tracking
- Cross-functional coordination
- Technical coordination
- Technical understanding
- Customer support
- Risk management
Interests
Timeline
Parts Product Specialist
Jaguar Land Rover Limited
2000.02 - 2026.11
Parts Analyst Compiler
Clifford Thames Limited (now OEC)
1993.08 - 2000.01
Parts Sales Representative
Trinity Motors Limited
1991.03 - 1993.07
Parts Counter Salesperson
Regent Garage (Quicks Limited)
1983.07 - 1990.10
GCSEs - Automotive
City & Guilds