Dedicated professional with a strong foundation in client management, risk management, and counselling frameworks, specialising in supporting vulnerable individuals, including those with drug or alcohol dependency. Demonstrates expertise in de-escalation of issues, report writing, and the development of tailored treatment plans using mindful and other therapeutic approaches. Skilled in time management, reflective listening, and maintaining confidentiality while ensuring compliance with rules and regulations. Proactive and empathetic with a commitment to equality, diversity, and fostering positive interpersonal relationships. Career focus includes leveraging expertise to deliver impactful support services and drive meaningful outcomes for clients.
Empathetic Counsellor skilled in fostering supportive environments and facilitating personal growth. Guided numerous clients through challenging personal issues, leading to noticeable improvements in mental well-being and resilience. Excel at building trust and rapport, enabling impactful therapeutic outcomes for diverse client needs.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Counsellor/Psychotherapist
Freelance
Millom, Cumbria
04.2022 - Current
Managed confidential client records, ensuring privacy and security.
Demonstrated ethical conduct, adhering to confidentiality guidelines and maintaining boundaries.
Implemented mindfulness-based interventions resulting in enhanced wellbeing.
Attended regular training and supervision workshops for improved service user support.
Applied person-centred, cognitive-behavioural and mindfulness approaches, adapting techniques to individual preferences.
Assessed clients to identify needs, strengths and challenges, creating tailored treatment plans for positive change.
Alleviated client stress through various therapeutic methods.
Ensured ethical practices at all times adhering to counselling standards.
Established trusting relationships with clients, promoting open communication.
Participated in professional development training for skill enhancement.
Kept detailed, accurate records for well-maintained care continuity between support staff.
Worked with mental health professionals for coordinated care and optimal client outcomes.
Collaborated with schools and organisations to promote mental health awareness.
Counselled diverse clients on mental health issues, addressing anxiety, depression, relationships, and substance abuse.
Provided crisis intervention during critical moments, mitigating risk.
Facilitated group therapy sessions for improved mental health.
Completed case notes after each session and collated feedback forms filled by clients at beginning, middle and end of counselling.
Conducted psycho-social assessments to identify client needs.
Promoted independence and positive wellbeing when working with vulnerable adults and children.
Referred clients to additional services when necessary, broadening support network.
Advocated on behalf of clients to secure resources and support services.
Built positive, productive client relationships for enhanced social support.
Employed cognitive-behavioural therapy techniques for anxiety reduction.
Partnered with external support networks to deliver holistic client care.
Executed appropriate risk-assessment and mitigation strategies.
Supported integration of service users back into community life to maximise successful transition rate.
Educated families about mental health conditions, increasing understanding and empathy.
Created targeted support programmes based on client interviews and assessments.
Monitored service user progress, escalating concerns for swift resolution.
Collaborated with medical professionals for comprehensive patient care.
Developed and implemented effective coping strategies, facilitating recovery.
Maintained confidential case documentation in line with data protection regulations.
Prepared reports for legal action and provided evidence in court.
Psychotherapist/Counsellor
Freelance and regular contractor work
01.2016 - 01.2022
Managed a caseload of 16 - 21 clients regularly but on occasion over Covid managed up to 50
Freelance: Rented rooms within a private clinic - working with vulnerable adults and children in a supervisory capacity
Clinical Services: Managed clients on a 1-1 basis using a holistic counselling approach, narrative, or scheme therapy
Assisted families with alcohol and drug abuse/dependency; anger management; anxiety; and sexual abuse
Provided high-quality clinical services, including assessments, referrals, resources, and programs to assist clients' wellbeing
Relationship Building: Using reflective and reactive listening and pacing speech to suit the individual quickly built a rapport with clients; listening and building trust to attain previously withheld information
Support: Client focused - with their best interests at heart supported individuals in Court when known family violence and other problems were a factor; gave evidence; made recommendations and collaborated with others re mental health behaviour and Anger Management programs
Wrote Court Reports and gave the Court feedback on the impact of implemented strategies
Assessments: Wrote letters to Psychologists and Psychiatrists making recommendations whenever autism or other mental health ailments were suspected-outlined psychological survival mechanisms and understanding of reasons for said ailment-treated mental and emotional disorders using psychotherapeutic methods such as behavioural therapy, biofeedback, relaxation therapy, hypnotherapy, mindfulness, and other techniques
Program Delivery: Developed and delivered programs to assist clients' wellbeing and journey to a full recovery
Collaborated with clients and stakeholders regarding resources and referrals both internally and externally
Provided various resources and life skills to assist individuals in rebuilding their broken lives; this may have included ensuring they had supported accommodation
Reports and Record-Keeping: Managed mandatory reports and maintained clinical records updating and progressing caseload files daily
Group Sessions: Facilitated group sessions and group counselling - linking people with mentors and helping them talk about and overcome their experiences of drug and alcohol abuse
Information Kits: Put together information kits/packs for newcomers outlining details regarding their specific area of need
Support: Supported individuals and groups to help them gain better health and quality of life
Continuous Development: Participated in personal ongoing learning and development; assisted clients in finding resources and tools to move forward positively; engaged Clients in community development and service promotion and participated in program evaluation
Health and Safety: Followed strict guidelines, communicated expectations with clients, ensured personal, client and community safety
Forward Planning: Set out strategic plans for clients to move forward at their own pace, carefully fitting the plan and strategy to suit the individual
Problem Solving: Ability to assess situations and what is going on via communication; calming friction; minimising risks and issues, and evaluating the potential risk to other people
Set clear boundaries to ensure no misunderstanding
Abided by the codes of ethics of AASW and PAFCA including regular supervision and professional development
Conflict Management: Trained in conflict management - able to recognise potential friction; keeps cool-headed; calms situations and minimises escalation
Registered Social Worker
MacKillop Family Services
Melbourne
01.2006 - 01.2016
Company Overview: Victoria Government Child Protection - www.dhhs.vic.gov.au/child-protection
Drug | Alcohol | Family Abuse | Child Protection | Vulnerable People
Victoria Government Child Protection - www.dhhs.vic.gov.au/child-protection
Community Social Worker
Wellington Hospital
Wellington
01.2003 - 01.2006
Company Overview: https://www.ccdhb.org.nz/
Setting up support for people who are leaving the hospital
Managing issues and minimising the possibility of them going back into family abuse; or where there are drug and alcohol problems
Https://www.ccdhb.org.nz/
Team Leader in Mental Health Home
Wembley Disability Services
Wembley
01.1995 - 01.1999
Assisted people with mental health issues, helping them talk through their problems and uncovering helpful information to enable progress
Education
Social Work Degree - Communication, Health And Safety, Risk Management
Massey University
Wellington New Zealand
01.1999 - 01.2003
BTEC - Business and Finance
Tresham College
01.1990 - 01.1992
CSEs - English, Maths, Chemistry, Physics, Geography, European Studies
Fulston Manor High School
05.1983
Master of Counselling and Psychotherapy - Counselling
ACAP
Melbourne Victoria
01.2016 - 01.2018
Professional Development - Communication, Health and Safety, Risk Management
Unique Outcomes
Melbourne Victoria
03.2021 - 09.2021
Online and Phone Therapy competency framework - Counselling
The Open University
Milton Keynes
02.2025 -
Skills
Proactive
Determined
Equality Diversity
Time Management
Interpersonal Skills
Detail Orientated
Confidentiality
Empathic
Client confidentiality
Communication skills
Interpersonal communication
Accomplishments
BACP Full Member
Impacts health made a significant difference in the number of people moved out of rehab - raised their standard of life.
Recommended by peers and clients from caseloads - this includes via professionals; Child Protection Courts; and word of mouth.
Custom
Advanced Narrative Therapy Work
Introduction to Clinical Supervision
Solution Focused Therapy: Building on what works to create change and get results
Certification
Membership number00986779
Membership category Registered Member MBACP
Expiry date27 July 2025
Register number398225
Timeline
Online and Phone Therapy competency framework - Counselling
The Open University
02.2025 -
Counsellor/Psychotherapist
Freelance
04.2022 - Current
Professional Development - Communication, Health and Safety, Risk Management
Unique Outcomes
03.2021 - 09.2021
Psychotherapist/Counsellor
Freelance and regular contractor work
01.2016 - 01.2022
Master of Counselling and Psychotherapy - Counselling
ACAP
01.2016 - 01.2018
Registered Social Worker
MacKillop Family Services
01.2006 - 01.2016
Community Social Worker
Wellington Hospital
01.2003 - 01.2006
Social Work Degree - Communication, Health And Safety, Risk Management
Massey University
01.1999 - 01.2003
Team Leader in Mental Health Home
Wembley Disability Services
01.1995 - 01.1999
BTEC - Business and Finance
Tresham College
01.1990 - 01.1992
CSEs - English, Maths, Chemistry, Physics, Geography, European Studies