Geoffery Elliot Michael William
London
Summary
I am an ambitious and results-driven professional with extensive experience in retail and customer service. Having worked in various leadership roles, including as Assistant Manager, I possess strong skills in team leadership, operational management, and delivering excellent customer service. I thrive in fast-paced environments and am adept at managing day-to-day operations while motivating teams to exceed performance targets. With a passion for developing people and a keen eye for detail, I’m committed to ensuring smooth business operations while maintaining high standards.
My long-term goal is to continue progressing within retail management, taking on increasing responsibilities as a Store Manager and beyond. I’m eager to contribute to a dynamic, growth-oriented company and be a key player in its success, ultimately growing within the business to support its continued success and expansion.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Victoria 2 Schoolwear
London
03.2024 - Current
- Managed daily operations to ensure smooth running of the shop floor.
- Delegated tasks to team members efficiently improving overall productivity.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Team Leadership & Staff Development: Manage and supervise a team of retail staff, ensuring a high standard of service and maintaining a positive and inclusive work environment. Provide ongoing training for staff, ensuring they are knowledgeable about products, store policies and customer service. Motivating the team to meet targets and supporting them, prioritising team-work.
- Event & Promotion Co-ordination: Plan and execute store promotions, events and sales to increase customer engagement in line with school schedules and seasonal needs, collaborating with team members with importance to discussion and making everyone feel heard in their input. Managing promotional activities such as school visits.
- Operational & Budget Management: Oversee stock management, ensuring that uniforms are stocked in accordance with demand, anticipating demand particularly at key academic points in the year. Develop and manage budgets for store operations, through inventory control, ensuring efficiency. Monitoring sales trends and adjust stock levels to optimise revenue while meeting customer demands and budgets, prioritising a realistic approach.
- Administrative Support & Record Keeping: Handle administrative tasks such as order management, inventory control and maintaining accurate sales and stock records. Developing a high level of organisation to ensure efficiency (Organising files by date, manufacturer, date of purchase e.t.c). Conducting monthly expenses of our suppliers to ensure appropriate payments.
Retail Supervisor
Queen Mary University of London
London
09.2023 - Current
- Maintained an organised shop floor whilst boosting operational efficiency.
- Handled complicated customer queries adeptly enhancing overall client satisfaction.
- Monitored stock levels to avoid overstocking or under-stocking issues.
- Coordinated staff schedules for efficient store operations.
- Team Leadership & Supervision: Lead, contribute and supervise a team of retail assistants, ensuring daily operations are conducted efficiently. Setting an example, contributing as a team and support to new staff.
- Helped create a daily task sheet which is followed at the store with knowledge of efficiency (what needs to be stocked first, order of procedures, e.t.c). Monitoring and. managing cash registers, ensuring transactions and refunds are processed accurately, assisting with financial reporting, including cashing up multiple tills.
- Communication & Reporting: Communicating effectively with store management, staff and other departments within QMSU to ensure operations run smoothly, provide regular reports to management regarding sales performance and issues with feedback from other staff and customers. Helping with training of new staff.
Retail Assistant
Tesco
London
01.2022 - 09.2022
- Maintained clean shop floor, promoting a welcoming environment.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Delivered excellent customer service by answering queries and providing product information.
- Team Collaboration: Working closely with team members to ensure smooth store operations, participating in regular team meetings and contribute to improving the store's performance and customer experience.
- Bakery + Health/Safety Compliance: Was the store baker, ensuring health and safety guidelines were strictly followed as well as stock management to reduce waste.
Education
Bachelor of Business Administration - Business
Queen Mary University of London
London 09.2023 -
Skills
Managerial & Leadership Skills:
- Team Leadership & Motivation
- Staff Training & Development
- Delegation & Task Management
- Conflict Resolution
- Performance Monitoring & Feedback
- Stock Management & Inventory Control
- Visual Merchandising
- Sales Target Achievement
- Cash Handling & POS Operations
- KPI Tracking & Reporting
- Excellent Communication & Interpersonal Skills
- Problem-Solving & Complaint Handling
- Customer Relationship Management
- Upselling & Product Recommendations
- Rotas & Shift Scheduling
- Health & Safety Compliance
- Time Management & Prioritisation
- Data Analysis & Reporting
- Ability to Work Under Pressure
- Multi-site Management Experience
- Fast-Paced Environment Adaptability
- Proficient in Microsoft Office (Excel, Word, Outlook)
- POS & Inventory Management Systems
References
References available upon request.
Timeline
Assistant Manager
Victoria 2 Schoolwear
03.2024 - Current
Retail Supervisor
Queen Mary University of London
09.2023 - Current
Bachelor of Business Administration - Business
Queen Mary University of London
09.2023 -
Retail Assistant
Tesco
01.2022 - 09.2022
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